Managed end-to-end supply chain operations while ensuring strict adherence to partner compliance requirements. Oversaw vendor returns, encompassing establishment of comprehensive return policies and procedures, effective coordination with suppliers, and ensuring prompt resolution. Drove results through streamlined processes and cross-functional collaboration, contributing to overall success of organization. ● Optimized partner data exchange processes to enhance and improve the quality of the data..● Established and maintained strong partnerships with suppliers, effectively streamlining procurement cycles and driving cost savings.● Developed and implemented an audit process with key distribution partners to validate committed cost structure from the tendering process.● Recovered approximately $2.5M for CDW by identifying cost discrepancies and enforcing additional controls within partner organizations.● Demonstrated exceptional attention to detail, strategic thinking, and ability to drive financial improvements..● Utilized expertise in indirect procurement practices, encompassing proficient sourcing, contract negotiation, and vendor relationship management.● Demonstrated in-depth understanding of market trends, enabling strategic supplier selection and effective contract management to achieve significant cost savings.● Enhanced procurement strategies and fostering operational efficiency through meticulous attention to detail and sound decision-making.● Analyzed return data, identified trends, and implemented corrective actions to minimize return rates and elevate customer satisfaction levels.● Fostered strong supplier relationships, drove process improvements, and delivered exceptional customer service within realm of vendor returns.● Committed to continuous improvement, staying abreast of industry best practices, and leveraging insights to optimize return management processes and deliver positive business outcomes.

Oversaw end-to-end integrated technology services, encompassing deployment, configuration, and maintenance of complex technology solutions. Managed full project lifecycle, from initiation to completion, collaborating with cross-functional teams to ensure successful implementation of technology initiatives. Managed repair services for a wide range of endpoint and data center technology. Led reverse logistics operations, including product returns and exchanges.● Managed technical support operations in call center setting, ensuring seamless resolution of customer issues and inquiries within prescribed timelines.● Demonstrated problem-solving abilities, effectively addressing complex challenges to deliver exceptional customer service.● Committed to customer-centric approach, consistently exceeding expectations, and ensuring utmost satisfaction through prompt and effective support.● Understood and analyzed customer requirements, providing tailored recommendations for suitable technology solutions.● Demonstrated ability to leverage technical expertise, strategic thinking, and strong communication skills to achieve successful project outcomes.● Collaborated with technicians, suppliers, and customers to streamline the repair process, resulting in reduced turnaround times and heightened customer satisfaction.● Leveraged strong organizational skills and attention to detail to deliver exceptional repair services.● Committed to continuous process improvement and maintaining strong partnerships to optimize repair operations and exceed customer expectations.● Developed effective strategies for reverse logistics, optimizing inventory management, and minimizing associated costs.● Implemented robust reverse logistics systems and procedures, ensuring accurate tracking, appropriate disposition of returned products.● Streamlined processes, enhanced operational efficiency, and reduced financial impact through comprehensive reverse logistics expertise.