• Managed cash flow for 18 branches across UK operations.• Travelled to Barcelona, Spain, to train new treasurer for our Catalunya based branches.• Operated within financial trading limit, complying with AML (anti-money laundering) procedures.• Managed COP (cash on premises) - maintaining 3-4 days worth of cash in each branch.• Arranged cash/coin orders and sell-off of excess stock with suppliers - Moneycorp/Travelex/G4S.• Controlled low/excess stock by internally/externally transferring money between branches.• Produced and updated daily FX rates, regularly monitoring fluctuation.• Monitored and analysed turnover, proposing recommendations to Ops Manager. • Prepared cash reconciliation, banking and financial reports for head office/finance.• Liaised with wholesalers, banks, finance department, head office, managers, regional managers and sales consultants.

• Travelled to Barcelona, Spain, to help train sales consultants for our new La Roca Village branch.• Mentored trainee sales consultants - utilising structured training programmes and manuals, online learning resources and providing practical guidance/feedback. • Successfully interviewed and gained store approval access to work as a concessions partner in Harrods Department Store - ChangeGroup’s busiest and most profitable bureau.

• Delivered high ATV (average transaction value) through offering first class customer service.• Used “Greet, Find, Propose, Close“ to maximise all GP (gross profit) opportunities.• Up-selling - increasing transaction value and customer service levels. • Cross-selling - promoting third party products, utilising excellent product and service knowledge.• Consistently hitting set sales targets while developing sales performance.

• Collected, sorted and checked baggage tags against flight lists.• Loaded luggage onto aircraft using trucks and cargo loaders.• Unloaded bags onto conveyors for collection at reclaim points.

• Greeted passengers and instructed them on safety procedures.• Verified passenger documentation and luggage conformities.• Handled inquiries, processed baggage and cancellation fees.• Escorted special assistance passengers from terminal to aircraft.