Ricardo Marques Email & Phone Number

London, United Kingdom

Videogame subtitles General Localizing

Post-Doctorate Researcher

*Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users*Encouraging discussion within our online communities and responding to user questions, concerns and feedback, according to client guidelines and requirements*Localising key announcements, status updates, user guides and official community responses*Assisting with the production of regular client reports on community activity statistics, key issues, feedback, trends and insights*Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries*Regular client reviews and status meetings*Preparation and provision of client activity and platform reports*Providing a ‘community synopsis’ of the top issues and points of view from community moderators and community users*Working in partnership with other client agencies – media, creative and PR*Working alongside the Community Manager to deliver a thorough and remarkable client service

Clerkenwell, London

• Solving player issues, taking tough decisions for the good of the community where appropriate• Responding to existing and potential player queries in a prompt and professional manner • Moderating user generated content according to our moderation policies• Interacting with our player base via online communities, blogs and forums• Analysing key metrics and player feedback to understand trends, translating them into continuous community improvements• Creating and maintaining a key events calendar for your region• Updating spreadsheets, documents and presentations• Carrying out research to find potential users to engage with • Performing QA duties• Performing translation duties• Communicating with key stakeholders on any regional issues including potential issues around key cultural differences• Managing the twitter regional feed • Running regional competitions • Reviewing industry trends and developments, and incorporating them into community practices where relevant

PA and Office Manager for the North-American and English Studies Section (Dept. Modern Languages, Cultures and Literatures) at the Social and Human Sciences Faculty ( Lisbon’s Nova University).- Managing, organizing, scheduling and maintaining information, - Answering phone calls and emails, - General administrative work, including managing databases, maintaining paper and electronic files, managing archives; - Organizing events such as congresses, - Receiving visitors as the “face” of the Languages Department, among other activities.

Phd, Humanities (Literary Studies)

Activities and Societies: IEMo - Instituto de Estudos em Torno do Modernismo (Centre for Modernist Studies)

Ba, Languages And Literature

Activities and Societies: IELT - Instituto de Estudos de Literatura Tradicional IEMO - Instituto de Estudos do Modernismo