Ricardo Modeste Email & Phone Number

Irving, Texas, United States

Sharing my years of automotive knowledge with our most important assets. Our frontline sales reps!! Time to mentor and build a bench of future leaders.

Orlando, Florida

Orlando, Florida

Implemented 180 Day BDC Process.Trained Sales and Management on CRM.Initiated SEO/SEM Campaigns, built Adwords targeted at the local market.Increased Social Media and Reputation Management awareness by utilizing Facebook, Twitter, FourSquare, Cars.com, Yahoo Places, Google+ and DealerRater.Processed and created all in-house marketing.Implemented Autotrader T.I.M. System for in store and online use. Resulting in our process being used as part of the best practice training in our market for the system.

Implemented 90 Day BDC Process.Trained Sales and Management on CRM.Increased the Social Media presence by utilizing Facebook and Twitter.Processed all online creative needs and vendor contacts

Built a 90 day Process geared to initiate customer contact and set appointment. This process is currently being used throughout the Carl Black group. Generated 30-75 in internet sales per month based on each stores location and product.Maintained Webmaster control for the entire groups Cobalt sites and trained all Internet Managers on the system.Supported the 8 Internet Sales departments Set up group wide exclusive pay plan model for performance awards.Created and designed store wide ad campaigns. Set monthly team sales goals for Internet and showroom sales staff.Administered Control for ADP CRM upgrades and migration and trained all sales staff on this process.Response time Benchmark for the group went from 24 hrs to 18 minutes.Increased the Internet Sales closing ratio to 15%.Managed all lease returns and renewals for current and returning customers.

Created and designed store wide ad campaigns to aid in the growth of e-commerce initiatives. Established monthly sales goals with the Internet DirectorReduced department expenses by filtering out junk type lead providers and expanding on quality leads from main website to improve sales.Maintained over 90% response time to lead arrival and encouraged, motivated the sales team to do the same. Resulting in the team being awarded as the top response time team in Central Florida.

Recognized by Autonation Group for outstanding Internet Sales increase with a Shooting Star Award with the first 90 days of employmentEarned Silver Certification with Chrysler, Dodge Jeep.120 New Vehicles sold in one year.Improved the underutilized lease renewal department. Mined existing database for returning leases.Created a marketing plan for Chrysler affiliate program maximizing the use of discount automotive purchasing exclusively with Courtesy.