As the founder and managing director of Portugal Views DMC, I lead and grow a successful destination management company specializing in bespoke travel experiences throughout Portugal. Leveraging my extensive industry knowledge and network, I create unforgettable itineraries for a diverse range of clients, from luxury travelers to corporate groups.In this role, I oversee all aspects of the business, from sales and marketing to operations and customer service. I lead a team of talented professionals, fostering a collaborative and entrepreneurial culture that allows us to stay agile and responsive to evolving market trends.Under my leadership, Portugal Views DMC achieves significant growth and recognition, earning accolades from clients and industry partners alike. I am proud of the impact we are making on the tourism industry in Portugal, and of the lasting relationships we are building with clients who continue to trust us with their travel needs.Overall, my experience at Portugal Views DMC provides me with valuable insights into the hospitality and tourism sectors, and reinforces my commitment to delivering exceptional service and experiences to customers.

As the Front Office Manager Assistant and Duty Manager at Myriad by SANA Hotels, I played a pivotal role in ensuring the smooth operation of the hotel's front desk and guest services. Working closely with the Front Office Manager and other department heads, I supervised and trained a team of associates to deliver exceptional service and create memorable experiences for guests.In my capacity as Duty Manager, I was responsible for overseeing all aspects of the hotel's operations outside of regular business hours, ensuring that the property ran smoothly and efficiently at all times. This required me to be highly organized, detail-oriented, and able to handle unexpected situations with ease.Throughout my tenure at Myriad by SANA Hotels, I demonstrated a commitment to excellence in all aspects of my work, from managing daily operations to developing and implementing new procedures to enhance guest satisfaction. I fostered a positive and collaborative work environment, and was always willing to go above and beyond to support my team and ensure that our guests had a truly exceptional stay.Overall, my experience at Myriad by SANA Hotels provided me with valuable insights into the hospitality industry and honed my leadership and management skills. I am proud of the impact I made on the hotel's success and the lasting relationships I formed with colleagues and guests alike.

As a Front Office Shift Leader and Operational Coach at Corinthia Hotel Lisbon, I was responsible for ensuring that the front desk and guest services operated smoothly and efficiently. I supervised and trained a team of associates to deliver exceptional service and create memorable experiences for guests.As an Operational Coach, I worked closely with the Front Office Manager and other department heads to develop and implement new procedures and training programs that improved efficiency and enhanced guest satisfaction. I also provided guidance and support to front office staff, helping them to develop their skills and advance in their careers.Throughout my tenure at Corinthia Hotel Lisbon, I demonstrated a commitment to excellence in all aspects of my work, from managing daily operations to coaching and mentoring staff. I fostered a positive and collaborative work environment, and was always willing to go above and beyond to support my team and ensure that our guests had a truly exceptional stay.Overall, my experience at Corinthia Hotel Lisbon provided me with valuable insights into the hospitality industry and honed my leadership and coaching skills. I am proud of the impact I made on the hotel's success and the lasting relationships I formed with colleagues and guests alike.