Ricardo Ortega

Ricardo Ortega Email and Phone Number

Psicologo deportistas de alto rendimiento @ zonamental.com
Madrid, ES
Ricardo Ortega's Location
Madrid, Community of Madrid, Spain, Spain
About Ricardo Ortega

Customer Experience Management professional, with extensive experience in the implementation of measurement models and improvement of Customer Experience, as well as in the development and management of Customer Services, both for enterprise and residential market, acquired in multinational companies of the banking and telecommunication sectorsI am a person with clear focus on the customer, dynamic, organized, with leadership capability and used to working by goals, having lead teams of more than 2000 people

Ricardo Ortega's Current Company Details
zonamental.com

Zonamental.Com

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Psicologo deportistas de alto rendimiento
Madrid, ES
Ricardo Ortega Work Experience Details
  • Zonamental.Com
    Psicologo Deportistas De Alto Rendimiento
    Zonamental.Com
    Madrid, Es
  • Empirica5
    Cofounder Partner
    Empirica5 May 2016 - Present
    Madrid Y Alrededores, España
    Empririca5 is a company dedicated to the measurement and development of Customer Experience. We have designed an application to measure the customer experience with feedback in real time.- focus in omnichannel management: retail, web, contac center, etc.- detractors alerts by mail or sms in real time- qualitative feedback through text analysis: "customer sentiment"- tailored action plans on- line to correct deficiencies
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  • Orange
    Sales Development Head
    Orange Jan 2014 - Apr 2016
    Madrid Y Alrededores, España
    Responsible for the re-engineering of commercial process in retail channel- Definition and fulfillment sales kpi's- Implementation and management of digital signature process in more than 1.000 Orange store- Management of the business operation budget
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  • Orange España
    Customer Experience Head
    Orange España Feb 2012 - Jan 2014
    Madrid Y Alrededores, España
    Design and launch of Customer Experience department in retail channel- Redesign the operational processes to increase efficiency, reducing the waiting time and improving the customer satisfaction- Definition of a new customer relationship model throughout the distribution network. "Orange Style"- Improvement of 36 points in the NPS indicator, increasing the percentage of promoters and reducing the number of detractors
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  • Orange
    Sales Strategy Manager
    Orange Jul 2008 - Feb 2012
    Madrid Y Alrededores, España
    Lead the implementation of a new distribution model based on Own Stores and Franchises- Opening 26 own stores and 400 franchises in 3 years- Increase productivity per store by 40%- Increase Customer Satisfaction Index in 3 points- International recognition of the Orange Group awarding the prize for the Best Business Project 2010
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  • Wanadoo
    Contact Center Manager - Direct Channel
    Wanadoo Jun 2004 - Jul 2008
    Madrid Y Alrededores, España
    Integration of Uni2 and Wanadoo telesales channel- Contact Center integration for both companies, designing a unique sales process- Increase the efficiency reducing by 25% abandoned calls through the merge of inbound and outbound calls
  • Uni2
    Contact Center Manager
    Uni2 Jun 2000 - Jun 2004
    Madrid Y Alrededores, España
    Responsible for the start-up and development of Telesales channel- Launch a new alternative sale channel: Telesales- Reached the 40% of the whole compny sales in the first 2 years of activity
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  • Citi
    Remote Banking Director
    Citi Dec 1991 - Jun 2000
    Madrid Y Alrededores, España
    Responsible for the design, launch and management of the Telephone Banking Service for Spain and Portugal- 24x7 customer service. 2000 telereps and 3 million calls per year- Services: financial transactions, loans, stock buyselling, credit and debit card, telesales (inbound and outbound)
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Ricardo Ortega Skills

Experiencia Del Cliente Desarrollo Empresarial Telecomunicaciones Ventas Estrategia Customer Experience Net Promoter Score Sales Nps

Ricardo Ortega Education Details

Frequently Asked Questions about Ricardo Ortega

What company does Ricardo Ortega work for?

Ricardo Ortega works for Zonamental.com

What is Ricardo Ortega's role at the current company?

Ricardo Ortega's current role is Psicologo deportistas de alto rendimiento.

What schools did Ricardo Ortega attend?

Ricardo Ortega attended Esic: Business & Marketing School, Florida Atlantic University, Universidad Nacional De Educación A Distancia - U.n.e.d..

What skills is Ricardo Ortega known for?

Ricardo Ortega has skills like Experiencia Del Cliente, Desarrollo Empresarial, Telecomunicaciones, Ventas, Estrategia, Customer Experience, Net Promoter Score, Sales, Nps.

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