Ricardo Quezada Email and Phone Number

Provide daily IT support to employees by resolving hardware, software, and network issues to ensure smooth operations across the company. Administer and maintain the network infrastructure, including wireless access points and multiple IDFs, supporting a large warehouse and server environments. Implement and manage critical servers, ensuring consistent performance and uptime for essential systems such as ERP, file management, and security systems.Assist in cybersecurity efforts to meet… Show more Provide daily IT support to employees by resolving hardware, software, and network issues to ensure smooth operations across the company. Administer and maintain the network infrastructure, including wireless access points and multiple IDFs, supporting a large warehouse and server environments. Implement and manage critical servers, ensuring consistent performance and uptime for essential systems such as ERP, file management, and security systems.Assist in cybersecurity efforts to meet regulatory compliance, coordinating with external partners and implementing policies to safeguard company data. Support ERP migrations and the integration of manufacturing equipment with updated control systems, enhancing operational efficiency. Lead the development and maintenance of an IT disaster recovery plan to ensure business continuity.Additionally, oversee the company's computer refresh program, replacing outdated systems and integrating new devices into modern management platforms. Show less

During my tenure as an IT Specialist at Arctic7, I played a crucial role in building up the infrastructure and toolset for our game development endeavors. I worked closely with the team to create an efficient and robust IT environment that supported the unique needs of a game studio.My responsibilities included assisting the team with tools and hardware, ensuring they had the necessary resources to work seamlessly. I implemented Azure infrastructure, configured Virtual Machines, managing… Show more During my tenure as an IT Specialist at Arctic7, I played a crucial role in building up the infrastructure and toolset for our game development endeavors. I worked closely with the team to create an efficient and robust IT environment that supported the unique needs of a game studio.My responsibilities included assisting the team with tools and hardware, ensuring they had the necessary resources to work seamlessly. I implemented Azure infrastructure, configured Virtual Machines, managing resources, and implementing SSO enhance security and accessibility.On the technical support front, I excelled in troubleshooting both Windows PC and Mac systems, addressing application-related issues to ensure uninterrupted development workflows. As a System Administrator, I provided comprehensive helpdesk support, resolving issues promptly and maintaining system reliability.In addition to my technical roles, I handled hardware and software procurement, ensuring that the team had the latest tools and technologies to support their creative processes. Asset Tracking was key, where I meticulously managed and updated records to account for all IT assets.As part of network administration, I oversaw the configuration and maintenance of the studio's network infrastructure. This involved optimizing network performance, ensuring secure access, and troubleshooting connectivity issues to support collaborative game development.My contribution extended beyond traditional IT tasks; I actively participated in shaping the technology foundation of the studio, adapting to the dynamic requirements of the gaming industry. Collaborating with cross-functional teams, I ensured that IT solutions aligned with the unique demands of game development.I take pride in having played a significant role in establishing and maintaining a resilient IT environment for Arctic7, contributing to the success of our game development projects through effective infrastructure management and technical support. Show less

In my role as a Support Technician/Network Engineer at Accoona Global, I played a pivotal role in ensuring the seamless functioning of our IT infrastructure. I excelled in providing technical support through various channels, including answering calls, onsite assistance, and after-hour remote support. My responsibilities included working on tickets, prioritizing requests based on business impact, and delivering timely solutions to end-users.I possessed a strong knowledge of a diverse… Show more In my role as a Support Technician/Network Engineer at Accoona Global, I played a pivotal role in ensuring the seamless functioning of our IT infrastructure. I excelled in providing technical support through various channels, including answering calls, onsite assistance, and after-hour remote support. My responsibilities included working on tickets, prioritizing requests based on business impact, and delivering timely solutions to end-users.I possessed a strong knowledge of a diverse range of software, including Microsoft 365, Google Suite, Operating Systems, Collaboration Tools, Project Management, IT Security, and Cloud Computing. Additionally, my expertise extended to hardware components, covering Desktops, Laptops, Printers, Mobile Devices, POS Systems, Physical Servers, Networking Hardware, VoIP hardware, and Security Devices.In my role, I was responsible for the seamless onboarding and offboarding of employees, ensuring accurate Asset Tracking records. I actively managed IT documentation, stayed abreast of the latest technology trends, and contributed to the implementation of best practices. I successfully completed various projects and tasks assigned by the IT manager, demonstrating adaptability and problem-solving skills.Collaborating with third-party vendors was a crucial aspect of my role, involving coordination with ISPs, Software Vendors, and Hardware Vendors to facilitate efficient IT solutions. Furthermore, I performed 24/7 Network and Server monitoring with alerts, aiming to minimize downtime and ensure quick resolutions to potential issues.I took pride in my ability to provide comprehensive IT support, contribute to strategic initiatives, and maintain a proactive approach to technology management in a dynamic work environment. Show less