Ricardo Borges

Ricardo Borges Email and Phone Number

Workflow Automation Specialist | Systems Integration Architect | Technical Support @ Inway Risk Management
Ricardo Borges's Location
Curitiba, Paraná, Brazil, Brazil
About Ricardo Borges

With four years of experience in a SaaS startup, I have worked as a Technical Support professional and most recently as a DevOps and Site Reliability Engineer (SRE). In this role, I managed 20 premium clients across AWS, Azure, and Oracle, handling updates, microservices, and maintenance using Kubernetes, Helm, Docker, Terraform, and Shell Scripts for automated CI/CD processes. My responsibilities also included internal support, development pipelines, incident management, FinOps and enhancing observability with DataDog and Kibana.I led on-call schedules and incident management rooms from alert to root cause analysis (RCA). I have experience working with multi-tenant and dedicated premium clients in English, Spanish, and Portuguese. Known for my ownership and proactive problem-solving, I consistently improved processes through innovative methods, thorough documentation, and strategic integrations.

Ricardo Borges's Current Company Details
Inway Risk Management

Inway Risk Management

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Workflow Automation Specialist | Systems Integration Architect | Technical Support
Ricardo Borges Work Experience Details
  • Inway Risk Management
    It Solutions Architect
    Inway Risk Management Aug 2024 - Present
    Orlando, Fl
    In my current role, I focus on designing, developing, and implementing custom workflows that enhance our business processes. I work closely with stakeholders to understand their needs, translating them into technical specifications that drive efficiency and scalability.My responsibilities include: - Optimizing existing workflows and ensuring seamless integration with various systems. - Automating and integrating processes to improve user experience. - Providing technical support and training to team members, helping them adopt best practices. - Staying up-to-date with the latest technologies and recommending improvements. - Documenting workflow designs, technical specifications, and integration processes to maintain clarity - and consistency across the team.
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  • Pipefy
    Sre
    Pipefy May 2023 - Feb 2024
    Curitiba, Paraná, Brasil
    - Single-Tenant maintenance and Application updates for over 20 distinct Multi-Cloud Premium Clients (AWS, OCI, Azure).- Responsible for DevOps Technical Support across the company for Staging, Data Engineering and Production environments. (Process Automation, Development Pipelines and Troubleshooting).- Implemented Observability and FinOps strategies to enhance system performance and cost-efficiency.- Participated in a 24/7 on-call rotation, delivering prompt Incident Response and Management.
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  • Pipefy
    Production Support L3
    Pipefy Sep 2022 - May 2023
    Curitiba, Paraná, Brasil
    - Technical Support with focus on API Integration troubleshooting, Log Analysis, SQL Databases and scripting solutions using Ruby on Rails.- Skilled in Single Sign-On (SSO) configuration and provisioning, ensuring secure and semaless access management (Okta, Azure AD, Auth0)- Collaborative relationships with Product and Development teams to drive continuous improvement, feedback and rapid issue resolutions.- Internal process management and design focused on improving our organization, visibility, SLAs and communication.- 24/7 on-call support rotation, providing immediate response and effective incident management.
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  • Pipefy
    Application Support L2
    Pipefy Mar 2021 - Sep 2022
    Curitiba, Paraná, Brasil
    - Technical investigation of Application level issues using mainly SQL, HTMLand consulting our Production Code.- Bug Tracking, debugging investigation and Bug Triage (Scaling to either Development or Infrastructure Teams with proper evidence, documentation, RCA and Logs).- Customer facing role for Multi-Tenant and dedicated Single Tenant Premium Clients.- Onboarding and traing of new coworkers and Technical Documentation for Level 1 Support Troubleshooting.
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  • Pipefy
    Customer Support L1
    Pipefy Jan 2020 - Mar 2021
    Curitiba E Região, Brasil
    - Served as the primary contact for Multi-Tenant clients across English, Portuguese and Spanish support channels in a high-velocity setting.- Demonstrated mastery of Pipefy's solutions, providing superior Process Design Support and Product guidance.- Optimized Bug reporting procedures, ensuring proper escalation to the Level 2 Support Team.
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  • Folk Portaria Remota
    It Support And Security
    Folk Portaria Remota Dec 2016 - Sep 2019
    Curitiba E Região, Brasil
    - IT support for bare metal servers, Network and corporate hardware, ensuring seamless operations.- Configuration, deployment and maintenance of employee equipment, enhancing productivity and failover.- Managed VOIP channel setup, providing reliable communication solutions across the organization.- Integrated CCTV systems with the company's native platform, bolstering security infrastructure.
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  • Chilli Beans
    Sales Manager
    Chilli Beans May 2014 - Feb 2016
    Curitiba E Região, Brasil
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  • Chilli Beans
    Sales
    Chilli Beans Dec 2012 - Mar 2014
    Curitiba, Paraná, Brasil
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  • Swatch Ltd.
    Sales Manager
    Swatch Ltd. May 2011 - Dec 2012
    Curitiba E Região, Brasil
    View

Ricardo Borges Education Details

Frequently Asked Questions about Ricardo Borges

What company does Ricardo Borges work for?

Ricardo Borges works for Inway Risk Management

What is Ricardo Borges's role at the current company?

Ricardo Borges's current role is Workflow Automation Specialist | Systems Integration Architect | Technical Support.

What schools did Ricardo Borges attend?

Ricardo Borges attended Unicuritiba, Pontifícia Universidade Católica Do Paraná, Pontifícia Universidade Católica Do Paraná.

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