*Leader of all Communication and Marketing strategy for referral program* Bonding bridge to strengthen and maximize collaboration with other business units* Ensure the sales acquisition goal by creating new email marketing strategies, email triggers and digital placements* Ensure the use and exploration of new digital channels to increase the penetration of new customers* Create efficiencies of metrics: Open rate, Click to rate, Unique Clickers; etc*Develop strategies to… Show more *Leader of all Communication and Marketing strategy for referral program* Bonding bridge to strengthen and maximize collaboration with other business units* Ensure the sales acquisition goal by creating new email marketing strategies, email triggers and digital placements* Ensure the use and exploration of new digital channels to increase the penetration of new customers* Create efficiencies of metrics: Open rate, Click to rate, Unique Clickers; etc*Develop strategies to increase the awareness in the Channel Show less

* Develop strategies for the customer retention* Analysis the retention and attrition monthly performance* Control of the total budget for retention team. (Manage the AP & OPEX lines)* Develop interns strategies for the operation team to content the cancellation* Ownership of the Quality process to ensure the policies of the retention* Ownership of the full process of Marketing campaigns. (Sizing, set-up, communication, performance analysis)* Teamwork with marketing… Show more * Develop strategies for the customer retention* Analysis the retention and attrition monthly performance* Control of the total budget for retention team. (Manage the AP & OPEX lines)* Develop interns strategies for the operation team to content the cancellation* Ownership of the Quality process to ensure the policies of the retention* Ownership of the full process of Marketing campaigns. (Sizing, set-up, communication, performance analysis)* Teamwork with marketing agencies* Indirect leader of 30 telephone agents* Organizer of the team building events* Creation of communication pieces* Weekly reports of the Membership Rewards and Premier Points to ensure the offer in the customers accounts* Ownership of the giftcard process with the partner Show less

* Ownership of the Monthly reconciliation process. More than 20 accounts in my portfolio.* Administration and analysis of the monthly expenses of each account. (EBTA & Meeting Card American Express)* Aministration of the Monthly invoices* Develop of the Monthly newsletter of the company* Develop of the Monthly surveys of the employee* Ownership of the company internal communication* Maintence of the monthly training material of reconciliation process

*Ownership of the internal channel of communication by HR*Develop of the interns campaigns to increase the engagement of the employees*Develop and maintenece of the anual surveys of the employees*Ownership of the total Budget Control of HR area*Develop the annual events of the opening and closing year*Contact direct with the agencies and partners of creations events