Ricardo Roberts Email & Phone Number

Milton Keynes, England, United Kingdom

Delivered bespoke customer projects, mainly for complex sub metering which includes electricity, water, gas, heat etc. Coordinated and scheduled the successful completion of metering installations across the country, managing the end-to-end processes from initial planning stage through installation to getting the data uploaded on to various internal systems. Producing documentation such as RAMS, permits and O&M Manuals for customers throughout projects whilst ensuring high levels of customer service and professionalism is always exercised. 🔹 Hit 10% revenue growth against annual targets and KPIs.🔹 Provided full support in the management of installation projects; working with the customer’s central sponsor and their location managers to agree installation dates and arranged resource with IMServ’s field operations.🔹 Generated over £1.8Million in successful metering installations across multiple sites.🔹 Liaising with third party contractors to arrange surveys and installations outside of IMServ’s capabilities.🔹 Working closely with internal teams such as Commercial, Finance and Scheduling team to drive sales, resolve queries and procure resource.🔹 Coordinated work plans, project budgets, invoicing, resource allocation, and deliverables management.🔹 Fault management and complaints handling

In this role, I effectively led store operation, also fulfilling a PM function by managing multiple projects simultaneously (from project scheduling to meeting deliverables). 🔹Coordinated work plans, project budgets, invoicing, resource allocation, and deliverables management.🔹Enhanced the Signant's business model by institutionalising business processes.🔹Implemented best practices and templates, focusing on optimising processes to work more efficiently.🔹Hit 10% sales and revenue growth against annual targets and KPIs.🔹Maintained compliance with safety standards and customer service targets.Store Management | Project Management | Process Optimisation | Recruitment | On-boarding | Employee Training | Career Development | Team Mentoring | Employee Performance | Compliance

London, England, United Kingdom

Created, managed, and documented assigned projects to standardise project tracking. Ensured high quality of project deliverables. 🔹Improved project performance by 110% via monitoring, analysing, and reporting.🔹Facilitated stakeholder meetings and project teams communication for seamless project execution at all levels.🔹Met 97% compliance score for all health and safety checks.🔹Retained 80% of new partners with improved processes.🔹Designed an accelerated Team Leader Programme – completed 4 months ahead of schedule, thus saving 20% on expenses (with a result of 9 new team leaders).🔹Exceeded client’s expectations in compliance with Quality Management governance procedures.🔹Crafted a new store induction book and improved processes to ensure consistency and aid in partner relationships.Project Management | Compliance Management | Process Improvement | Staffing & Recruitment | Probation | Staff Training | Resource Management | Employee Development | Project Teams | Holiday/Sick leaves | Event Management | Logistics, Planning and Budgeting | Vendor Management | Compliance with Operational Standards, Policies, and Requirements | Contracts and Team Reviews | Communication

London, England, United Kingdom

Drove day-to-day store operation, leading a small team of employees. Fulfilled recruitment and HR functions (new employee hiring, on-boarding, and training). In charge of compliance, sick/holiday leave, and probation. 🔹Ensured the delivery of high quality customer service to meet all sales and customer satisfaction targets.🔹Achieved 20% growth against annual KPIs.🔹Delivered training on visual merchandising and model store.Store Management | Team Leadership | Recruitment | Human Resources | New Employee On-boarding | Staff Training | Compliance | Sales | Customer Service | Presentations

London, England, United Kingdom

Coached and trained hundreds of individuals of diverse age groups to prepare for various employment types and NVQ certifications (employee operations, customer service, health and safety, diversity and inclusion, and team skills). 🔹Assessed the learning outcome after a comprehensive 5-week training course.🔹Cultivated motivation for further learning, development, and success among trainees.🔹Offered additional guidance and support to learners with disabilities.Employee Training | Learning & Development | Learning Assessment | Certification Preparation

London, England, United Kingdom

Directed all day-to-day operations of the store, including HR and team leadership functions. Always ensured compliance with health, safety, and regulatory requirements. Maintained records and drafted documentation.🔹Led and managed a team, focusing on meeting business objectives🔹Trained and developed new employees on operational functions, policies, and procedures.Store Operations | Leadership | Human Resources | Compliance | Employee Training

London, England, United Kingdom

🔹Project managed several store openings internationally (leading a project team of 8)🔹Exceeded sales targets; trained and mentored new employees.Project Management | Sales | Employee Training | Communication