Ricardo Robinson Email and Phone Number

•Ability to effectively collaborate with team members and clients to achieve common goals•Ability to identify problems and clearly communicate strategic solutions to clients•Strong analytical and technical problem resolution skills o Ability to carry out root cause analysis •Working knowledge of incident/change management (ServiceNow), IT audit processes and IT visitor management•Working knowledge of Microsoft Office products•Good knowledge of operating systems (Windows, Linux, Mac OSX)•Understanding of information technology concepts•Knowledge of a physical IT infrastructure (server, networking, storage, power) o Installation of copper and fiber cabling oInstallation of Racks and Networking devices (Cisco, HP, Dell, Oracle, Arista, Fortinet, NepAPP, Cohesity) o Installation / Configuration of DCIM devices (Geist IMD) o Configuration of iLO / iDRAC•Understanding of network concepts (switching, routing, perimeter security) o Troubleshooting connectivity issues

•Coordinated delivery of cabinets and network equipment.•Received and reconciled assets.•Communicated with Project Managers to remediate issues within change management and asset database systems (Prime).•Updated inventory management systems (Verum).•Scheduled media migrations and disposal of assets (Vertices).•Developed and maintained relationships and good communication with vendors.•Responsible for media inventory control and accessing ordering needs.•Developed working knowledge of change management, corporate IT audit processes and technical problem resolution.•Collaborated with team members to achieve common goals.•Identified problems and clearly communicate strategic solutions.

•Conducted inventory and accessed ordering needs•Coordinated delivery of supplies from various vendors•Developed and maintained relationships and good communications with vendors•Created written reports, prepared power point presentations and spreadsheets •Stocked and restocked units of nursing facility with medical supplies•Help train new employees on standard operating procedures•Handled medical gases (G71 Certified in supervision of piped and no piped medical gases)