As a Customer Success Manager, I am passionate about building and maintaining strong relationships with our customers, ensuring their satisfaction and success with our solutions. I have a bachelor's degree in criminal justice and a minor in hospitality management from the University of Central Florida, which gives me a unique perspective and understanding of the needs and challenges of our customers in the public sector and the hospitality industry.I have over 3 years of experience in orchestrating seamless customer relationships, fostering cross-functional collaboration, and implementing engagement and migration strategies. I am also skilled in Salesforce, Gainsight, and Microsoft Office products, and have earned the Advanced Customer Success Manager Certified Professional credential from Gainsight. Additionally, I have a proven track record in sales, reaching and exceeding my monthly, quarterly, and yearly goals. I am a strong operations professional who values teamwork, communication, and innovation.