- Over 20 years of solid experience working in IT Infrastructure & Operations, considering mission critical applications with large size and running on 24 x 7- Executive with strong negotiation skills and strategy / execution planning capacity- Solid communication and relationship skills with business leaders to follow the operation based on the results and prospect new ideas about needs aligned on strategy, always looking to maximize opportunities and optimize resources- Experience in lead multidisciplinary teams focusing on business solutions sustain, getting a E2E enterprise view- Experience on vendor management either for continuous service improvement and review processes / prospect new ones, focusing on improvements of financial and functional results; local Engagement Leader for IT contracts & services- Experience on budget management (Capex, Opex and Depreciation), considering different scenarios like investment restrictions pushing to news ideas- Experience on planning, execution, and implementation of infra and business projects, either in local or global scope- Country Service Management- Member of BCP group (Business Continuity Plan), contributing to provide a safe and sustainable process to minimize the business impact- SOX Audit - Country control owner for IT scope- With success, assumed areas in which there was no prior experience- Leadership and interpersonal skills for organizational climate turnarounds- Telecom Management, including mobile telephony for salesforce- Database administration as background