- Participate on technical solution selection and definition based on customer requirements.- Analysis of technical compliance and strategies to position Nokia IP solutions.- Define pricing and commercial strategy with Sales and other pre-sales teams- Support commercial negotiations throughout the sales cycle.- Optimize deal profitability with optimized scope and cost structure.- Win/Loss analysis, identify chronic pricing, cost and T&Cs issues and lead improvements.

Trusted technical advisor for Nokia partners driving the Mobile Private Wireless market share across the partner landscape. Build and maintain knowledge of MPWL technologies to support the enablement of strategic partners. I collaborate with the market partner lead to analyze partner capabilities, portfolio and purpose to run initiatives and maximize impact.

Detailed technical knowledge of customer network as well as product expertise. I’m the liaison between the region and Nokia Care organization for pre-sales support activities, I build trusted advisor relationship with them.Main activities:• Present the quotation service, managing difficult situations and conflict resolutions.• Bring a Care-specific expertise into how we approach all discussions about Care (renewals, upsells, new system-led opportunities).• Provide knowledgeable and credible support to CTs with all customer technical discussions which touch the topic of Care and customer OPEX.• Drive the Care pre-sales renewals.• Care Product Sales, Care Renewals & System-led Opportunity Support.• Drive Care sales to develop, identify, qualify, create solution, negotiate, close any Care-led opportunities/upsells.• A partner, advisor, expert support for each CT on matters of Care.• On-going communication.• Accountable for solutioning of care renewals in LAT, creating upsell potential to maximize the care value created in close cooperation with Market & TSS.

• My main activity was to match customer needs with Nokia Radio Access portfolio as well as translate solutions to provide clear customer value.• The solutions were created for different technologies (GSM, WCDMA, LTE & 5G) for macro and small cells.• My main activities were: SoC, BoQ, RFP, TS, TSD.• Dimensioning (2G, 3G and LTE).• Analyze customer bid documents (RFx) to identify the needs of MBB related products and solution.• Able to understand Nokia portfolio and explain in further details when answering documentation.• Communicate with regional solution sales managers for consulting and preparing bid responses.• Contributes and adds value to the proposed solution as smart tendering.• Handle multiple cases as per the Regional requirements (handle overloaded situations).• Ensure adherence to the Quality & Process Guidelines, I contributed to the Internal Quality Reviews.• Involved in cases with very tight timelines for top operators in NAM, Europe and LAT regions.• Elaboration of technical descriptions with high level of customization for products of all radio access portfolio.• Trainer and coach for new members and colleagues.

• Health-check and troubleshooting of IPTV Middleware, ensuring maximum percent of the system functionality.• Automation to verify server’s status, Event Management, Incident Management and Change management process.• Generate and analyze Report of the Platform performance.• Service delivery engagement.

Technical Support