·Sustains delinquency goal at less than $80,000 while max amounts were $122,500 per month resulting in savings for the company during the Pandemic. ·Perform all appropriate legal action when residents do not pay.·Administers daily operations of a 458 unit Garden style/Highrise community.·Ensures all A/P invoices are processed in a timely manner. ·Perform post move out inspections; Post damage charges if need and collect on monies owed.·Manages leasing staff of 3 ensuring apartment tours are scheduled, policy/procedures are implemented, coordinate through hiring process that staffing rosters are fulfilled.·Manages maintenance staff of 8 ensuring that all maintenance work orders are completed, course correct if needed. Made sure any follow ups are scheduled and completed in a timely manner.·Property Manager's absence, respond and act in emergency situations, as needed.·Increases the company visibility and profitability through outreach marketing always resulting in 96% occupancy or more.·Liaison for collaboration efforts with the property establishing an opportunity to reduce vacancy by providing essential housing for military personnel. ·Nurtures enjoyable environment for employees and residents alike, encouraging interaction, project management over events and increasing retention for both. ·Conducts weekly property inspections and coordinate maintenance schedules; notifies residents of potential charges. Creates action plans for housekeeping and extermination issues.·Collaborates with management to develop and combine budgets into a consolidated organizational budget.·Analyze data to determine the costs/benefits of various programs, recommends funding levels based on findings.·Schedules, plans, and host monthly resident functions to attract future residents resulting in 10-12 new residents per year and new partnerships with various companies.

·Managed hotel at night as night auditor (weekends); trained and distributed work to a team of two during 3rd shift.·Provided new hire Customer Management training.·Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.·Secured payments, verified and adjusted billing.·Identified and explained room features to guests, supply guests’ information regarding property amenities, hotel services, and hours of operation, and local areas of interest.·Cross-sell hotel product to guests