Ricardo Wright, Email & Phone Number

● Removed over 800 Security vulnerabilities in 6 months by configuring and optimizing Qualys-Guard vulnerability scanner to identify system security flaws on critical systems. Reducing security risk to allow company to be PCI DSS compliant.● Managed weekly systems vulnerability scan and reports using Nessus while assisting with patching and mitigation via updating firmware resulting in average 1% decrease in vulnerability.● Scanned for and quarantined and investigation leading to execution of appropriate risk mitigation while overseeing incident response activities.● Manage and troubleshoot student account access on remote servers through Active Directory and Open Project Ticketing system in case students was locked out of our server or forgot password.

● Provided first-level technical support to 500+ Users for DC Public School System via phone, email, and in-person resolving around 20-40 tickets per day.● Managed Active Directory accounts, including password resets, user permissions, and group policy update.● Imaged over 1000 laptops with Windows 10 version 1909.