Ricardo Wright Email & Phone Number

Arlington, Va, Us

Prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop • Pulling, Filling, Pricing, Setting, Staging and maintaining the sales floor and the backroom

Washington, Dc, Us

Maintains system for a Managed Service Provider thru use of various software (AVG Cloud Care, Screen Connect, ConnectWise, OS33, OS33 Workplace, Active Directory and Labtech)Maintain and Update Enterprise Programs Windows Server 2012 and Microsoft Exchange ServerEvaluates system potential by testing compatibility of new programs with existing programs.Evaluates expansions or enhancements by studying work load and capacity of computer system.Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.Places software into production by loading software into computer; entering necessary commands.Places hardware into production by establishing connections; entering necessary commands.Maximizes use of hardware and software by training users; interpreting instructions; answering questions.Maintains system capability by testing computer components.Prepares reference for users by writing operating instructions.Maintains historical records by documenting hardware and software changes and revisions.Maintains client confidence and protects operations by keeping information confidential.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

•Respond to tickets in Lotus Notes, Service Now and Remedy•Create or remove workstations to Active Directory and Remedy•Perform Return to Inventory using Remedy, Lotus Notes and Active Directory•Perform desktop and laptop imaging •Install and configure hardware, software, and peripheral devices•Perform troubleshooting to resolve hardware, software, and network related problems•Add or remove Printer’s to print server and maintain printer’s on server•Typical break fix issues and Deskside Support on desktop/laptop (i.e.: Dell Latitude E6410, HP 6470 Lenovo Think Pad X1 Carbon) with Window’s 8 and Win XP Operating Systems

•Perform desktop and laptop imaging using Ghost 8.0 for migration to Windows 7•Instillation of various software taken from user profiles such as Oracle, Harvest, TOAD and MSOffice 2010•Resolve problems in a 2,000 plus user Government environment, Windows 2003 AD Environment, running Windows 7 Enterprise Edition •Install and configure hardware, software, and peripheral devices•Perform troubleshooting to resolve hardware, software, and network related problems•Add and delete network printers to customer’s computer•Unlock and change passwords, remove and add users into groups using Windows Active Directory as well as Citrix•Install printer toners and maintenance kits•Set IP addresses on network printers as well as mapping to several servers shared drives•Communicate with customers/management about work orders and resolution issues in a timely manner•Track, manage and close trouble tickets using Computer Associates’ Service Desk •Set up e-mail accounts and add folders and group e-mail to accounts •Set up laptops for meetings and Webinars

• Assisted with Camera Engine Training for EZ-Pass using Xerox License Plate Recognition Technology • Created Modules for various Form Control Buttons in Visual Basics for use in Excel Template• Assisted with creation of Template's for Data Collection for Image Review and Vehicle Classification for XLPR Technology• Wrote Macro's using Visual Basics for Form Data and Command Button Configuration for Templates used in Data Collection • Created Pivot Tables and Chart's for use in Data Collection • Performed Quality Assurance for Xerox License Plate Recognition (XLPR)

• Desk Side support contact for OCHR Systems Department • Assistance with work station setup during On-boarding process and inner office moves• Operation and configuration of Xerox copiers in accord with DOD Specifications• POC for all Xerox Copier issues, maintenance, ordering and replacement of consumables (ie: Fuser’s, Imaging units, Toner, Drum Cartridges, Staples, Binding Materials) and monthly meter reads submitted directly to Xerox Website• Document scanning, copying, binding and distribution of multi page document’s ranging from 50 to 2000 pages including Legal Briefs for OCHR’s Inter and National Offices and Departments • Assist with researching and writing Contracts for Purchasing and Procurement of Xerox copiers • Archiving, Create/Move/Delete/Backup Outlook PST files, and calendars• Maintaining and updating Outlook Calendar's for purpose of scheduling daily meeting's,• Troubleshooting of Conference Room VTC Equipment, scheduling and running VTC’s and DCO's • Mail and supplies ordering and distribution• Daily courier run's to the Secretary of Navy located within the Pentagon and various Facilities of the Department of the Navy in the DC/Metropolitan

• Researching and creating teaching modules for use in Access to Recovery groups• Researching and compiling data using Excel and Access 07 for tracking client status• Running report's from WITs DATAVMS for use in the compellation of client data• Training of Counseling Staff in use WIT's DATA System and procedures for running groups• Perform Technical Support as needed for ATR program as well as RAP, Inc• Perform intake for clients entering the Access to Recovery (ATR) Component of RAP Inc• Updating client data using FEi's WITS Web Based DATA Voucher Management System VMS) for use in tracking treatment progress• Perform daily clerical and receptionist duties

• Trouble shoot end user computer issues via telephone, email, and ticketing system• Create, build and maintain Citrix/ Active Directory user accounts• Application Administrator for multiple DON HR systems/applications; responsible for building, maintaining, and reactivating user accounts supporting 193,000DON civilians• Add user's to security groups/ grant user right's across DON HR systems/applications• Adhering to DON's Chief Information Officer's mandates, grant permissions or access rights within OCHRs Director/Subdirectory structure to authorized users• Supported/trained OCHR users with the operation of Microsoft Outlook, including: Archiving, Create/Move/Delete/Backup PST files, and calendars• Created, updated, and maintained Outlook Distribution List using Global Address book• Create presentations, forms and standard operating procedures using Power Point• Setup local area printers and replacement of toner, imaging and transfer unit's• General clerical duties ( creating and updating of spreadsheet's, and data entry )

• Performed Tier I trouble shooting for end user issues via ticketing system, telephone, and email through desk side or use of remote desktop escalating when necessary.• Ghosted and created images of hard drives using Norton Ghost Software• Configured Outlook and Phoenix email accounts according to pre-determined settings• Troubleshooting connectivity issues and document retrieval from server• Installed printer using drivers from print server or via manufacturers website

• Provide Desk Side support and Data Recovery reducing need for outsourcing• Improved stability and performance of system and network thru upgrading of Operating Systems • Performed memory upgrades, network card replacement and hard drive replacement.• Installed Active-board software on Mac laptop/Dell Dimensions PC as host.• Built and maintained 20 computer systems, migrating existing software and applications.• Setup, Configuration and Maintenance of network/local printer's manufacturer's website or server• Apply theory and principles of environmental engineering.

Computer Information Systems

Help Desk Professional Certification

Elementary Education