Ricardo Abud Ribeiro Email & Phone Number

o Manager of a big team responsible for desing voice and data network projects for the biggest customers of Embratel (Financial, Industry, Commerce and Service segment).o Customized projects and adhering to customer business model.o Preparation of projects suitable for the optimization of network resources.o Preparation of technical and comercial proposals for bids and RFPs.o Participation in business meetings with Sales team.o Interaction with other areas of Production to ensure a shorter time and correct activation of services.

o Responsible for maintaining the quality of service and care of the main customers of Embratelo Responsible for ensure the delivery of service in the time agreed with the client.o Responsible for ensure communication with the client informing the status of trouble ticket, interacting with the other areas of Embratel responsible to resolve the problem quickly.o Develop and maintain plans for the management of orders from customers.o Develop processes to identify customer problems and resolve them quickly. o Establish and monitor standards of performance in customer service.o Responsible for effective response to requests, problems and special needs of customers.

o Responsible for customers of financial and insurance segment corresponding to a revenue of U.S. $ 3 Million / Month;o Relationship with the executives of the financial and insurance companies;o Managing team responsible for the financial and insurance customers;o Elaboration of the bussiness plan about customers under my administration.

o Management of great corporative clients accounts (Top Account) directly reporting to the Director;.o Participation in the Committee of Commercial Education. Committee formed for one person of each area of Embratel to elaborate one Trainig Path adjusted for new and old employees, with the objective to improve the sales team performance.o Elaboration of strategical planning of the biggest Embratel´s accounts, as well as the strategical planning of the financial Team in the absence of immediate superior (Executive Sales Manager);o I attended relationship events where the company exposes their products and services.o Elaboration of commercial proposals presenting solutions and composition of values.o Preparation of presentations destined to clients, displaying the idealized project, covering attendance and commercial conditions.o Constant Relationship with partners and suppliers.o The Prize "Overcoming 21" as recognition to the work carried through in the Sales Direction Finances. This prize was given to the 21 better professionals of Embratel sales area in the year of 2004.

o Consulting in voice solutions and data for great corporative clients (Top Account);o I attended great technology events where the Company exposes their products and serviceso Elaboration of special technician projects and focused on clients needs.o Elaboration of proposals with solutions.

o Elaboration of corporative projects and participation in events where the company promotes services offered to the market;o Preparation of configurations and studies of prices for corporative projects of great clients.o Elaboration of presentations destined to the clients exposing the idealized project, covering attendance and commercial conditions;o Interaction through letters or documents destined to directly answer those clients who are questioning or guided to consulting with special approach about data communication; o Elaboration of configurators for proposals and projects of network (IP, Relay Frame, Voice on Relay Frame, ATM, VPN IP, etc..). o Participation in the Improvement Project 2001 of Telefônica Trainees with the following theme "Composition Tax in Special Projects”. This project was about tax-rate charged on the types of offered services and impacts in the invoicing of the same ones.

Executive Mba With Emphasis In Marketing

Electrical Engineering, Electrical Engineering