- Refined the gap analysis processes for music royalty collection using data-driven insights.- Ensure timely registration of customer music works and submit Vivvix codes for royalty collections from commercial airings.- Assist customers with content structuring for music uploads, guide them through our music detection portal, and maintain strong customer relations.

Optimized the company's tools to ensure data accuracy and streamlined the royalty collection processes by automating metadata verification processes.

As a Service Project Manager at OpenKM, my role involved making operations more efficient and improving client relationships. I managed a range of projects successfully, and used my technical expertise to guide the projects. My ability to use Document Management Systems was crucial to achieving successful outcomes and improving our services and tools available for our clients.

Delivered high-energy, engaging performances. My role involved mastering a diverse range of musical styles and collaborating with talented performers in a multicultural environment. Performing in front of diverse audiences and living in a fast-paced environment helped me improve my adaptability and performance skills.