AS400 - Operator outsourcing for other companyGiving support as a System Administrator for Servers (Windows, Linux and Oracle vmware Platforms)Help in process of migration from local to VDI's systemsSupport client in the process of the way to manage the VDI's

IBS System OperatorPerform the End of Day processHelp users with logingsSend daily reports to usersMonthly full systems backup and IPLWeekly tape management for backups

* Manage assets database file on Pfizer Account* Follow up users or manager to find out the last user in charge* Escalate cases that are not registered to a active user

Provide Support to all representatives from Panamá and CanadaManage User and Groups under Active DirectoryManage Avaya Site Administrator, setting up user, adding them to hunt groups, adding voicemail, managing stations and extensionAcquired knowledge on managing access card privileges, monitoring and downloading for reportsKnowledge on monitoring security cameras, configuring and auditing themBring support to remote user using remote desktop

Provide the best customer service to American CustomersEducate the customer on the best way to connect all the entertainment devices and how to use themProvide them an onsite technical service in cases where a unit requires itSetup wireless networks to all the entertainment devices in the customers' house

Client and IT SupportProvide support to global, sensitive/priority and commercial customers requesting technical service via phoneHandle cases and companies and manage the accounts giving them the best technical supportProvide ownership in those cases that is needed to follow up to resolve the customers issue and also improve the CSAT of our customersPut a sale in every opportunity that the customer requires to buy a part or extend warrantyProvide help making the exams for… Show more Client and IT SupportProvide support to global, sensitive/priority and commercial customers requesting technical service via phoneHandle cases and companies and manage the accounts giving them the best technical supportProvide ownership in those cases that is needed to follow up to resolve the customers issue and also improve the CSAT of our customersPut a sale in every opportunity that the customer requires to buy a part or extend warrantyProvide help making the exams for the next co-workers, in the selection process to get on the department of Pro-Support Technical Support - Printers and Peripherals RepresentativeProvide support to global, sensitive/priority and commercial customers requesting technical service via phone/e-mail/chatResolve customers issuesProvide ownership in those cases that is needed to follow up to resolve the customers issue and also improve the CSAT of our customersFollow up all the PEX services to know if at the time that arrive the customer info is transferred correctlyMentor - for LACS Technical Support groups Provide solutions to improve productivity and provide training for areas that are low in productivity metricsMentor - for ACS conversion class - 2 Co-WorkersShow them all the policies and procedures here in LACSAssist them in a side jacking and the give back a feedback if there was anything wrong during the call. Show less

Manage of POP materialsMake reports of all of the products that are sell in Los Pueblos MallKnowledge to manage all the products for demonstrations