IT Project Manager Jul. 2022 – Present Infosys/Altice USA - ContractDeveloped timetables for implementation, deployment, controlling for 75 Optimum Store Builds, 14 Optimum Stores re-opening, Optimum Store closures, and new Optimum CPE Warehouses. • Developed and managed tactical project plans, goals, identified resources needed, developed schedules and methos for measuring results. • Assembled and coordinated project team members; assigned individual responsibilities.

• Execute project portfolios for mobile and web applications by coordinating design details and planning product delivery to meet deadlines. • Drive digital transformation initiatives from clients by aligning requirements with team members to communicate task roles and responsibilities.

Managed and maintained the IT infrastructure in compliance with industry standards and corporate IT Guidelines and Standards.Worked with vendors, manufacturers, solution providers and ISPs to troubleshoot problems, and obtain quotes for new or replacement hardware, software and services.

Metromedia Software Inc. / Tyme Global Technologies – New York, NY (Metromedia Software Inc. bought out by Tyme Global Technologies LLC in May 2015)Led significant turnaround of CRM issue tracking software focused on improving the Hotel guest experience.Initiated improved testing and quality assurance strategies with best practices that transformed the software to high-functioning status within 1 year. Reported to President.• Analyzed customer business requirements, plans, processes, practices and develop consistent testing standards to all assigned tasks in order to achieve quality and consistency• Responsible for the full lifecycle support including system configuration, ongoing application/system maintenance, and other projects as requested by Hotel clients• Led the interface integration with Property Management Systems (Micros PMS, OnQ), PBX Systems (Siemens, Mitel), Alphanumeric Paging System, IOS & Android Phones and Mobile devices in GSM Network.• Managed software release planning including user requirements development and prioritization, development estimates, system specification, and high level design.• Transparently migrated web hosting servers onto Amazon’s EC2 cloud resulting in lower operation cost, zero hardware expenses, better scalability and more redundancy• Created and implemented disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications. • Evaluated and selected appropriate anti-virus and intrusion detection software for email and network to ensure complete and continuous coverage with no security breaches.• Managed Sybase SQL Anywhere database upgrades, support and maintenance.• Reduced labor cost by over 50% by managing an offshore development team, revamping procedures in keys areas including development and applications.

• Scope of position is expansive and includes departmental direction, installation, implementation, support, administration and management authority for the IT Department.• Managed the IT budgets and expenditure on hardware and software.• Successfully implemented multiple IT projects, provided the technology knowledge and vision to support the company’s business objectives.• Created and maintained corporate desktop images.• Coordinated the CAT5/6 cabling installation for the entire hotel, including wireless network for public areas, network switches, WAN/LAN. • Coordinated the installation of a new Point of Sales Systems (Micros 9700), also helped in the implementation of new PMS (OnQ) for the Hilton Hotels in Canada.• Deployed and configured Citrix environment and developed training program for staff supporting remote access users.• Implemented Backups made to tape and sent off-site at weekly basis, NAS storage.