Ricardo Andrés Torres Email & Phone Number

United States

*Leads the centralized operations support for service delivery system wide, to include standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis. *Manages relationships with multiple stakeholders and partners (internal and external) and collaborate with leaders, staff and patients/families to ensure best-in-class language services that meet the diverse needs of… Show more *Leads the centralized operations support for service delivery system wide, to include standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis. *Manages relationships with multiple stakeholders and partners (internal and external) and collaborate with leaders, staff and patients/families to ensure best-in-class language services that meet the diverse needs of those we serve. *Oversight of system-wide contracts with external vendors for Language Services. *Responsible for establishing Language Services' strategic direction, initiatives and priorities for the system. *Ensures that Language services is leveraged as a D&I strategy across the ministry. * Implements best practices within the industry and connect with outside entities to share and learn from others. * Leads the development, implementation and compliance of Language Services' policies and procedures. *Ensures that all regulatory, accreditation and industry standard requirements are met on a continual basis. Show less

Cincinnati Area, Ky

*Responsible for the general operations and financial performance of the company within the Cincinnati and Northern Kentucky markets.*Focused on establishing a stable and constant market share expansion through professional relationships with clients- all while proving the company’s ability to solve problems and deliver results.*Ensures that all human related compliance requirements are met according to Company and Client standards while ensuring timely fulfillment of all customers’… Show more *Responsible for the general operations and financial performance of the company within the Cincinnati and Northern Kentucky markets.*Focused on establishing a stable and constant market share expansion through professional relationships with clients- all while proving the company’s ability to solve problems and deliver results.*Ensures that all human related compliance requirements are met according to Company and Client standards while ensuring timely fulfillment of all customers’ requests following contract specifications.*Trusted with hiring, training, developing and retaining high-performance teams that can effectively grow client relationships and support field associates using responsive, customer-service oriented techniques and skills. *Decision maker in the development of the company’s process improvement initiatives that promote the company’s values and culture in the area. Show less

Cincinnati Area, Ky

* Responsible for managing operational and strategic activities of the Translations and Interpreting divisions.* Successfully managed the progressive budgetary growth of the department from 1.5 M to 5M over a period of 7 years.* Established Ohio’s first participation in the HCIN (Health Care Interpreting Network) which allows hospitals to share Spoken and Sign Language Interpreters- utilizing state-of-the-art video technology.* Implemented effective recruitment strategies that led… Show more * Responsible for managing operational and strategic activities of the Translations and Interpreting divisions.* Successfully managed the progressive budgetary growth of the department from 1.5 M to 5M over a period of 7 years.* Established Ohio’s first participation in the HCIN (Health Care Interpreting Network) which allows hospitals to share Spoken and Sign Language Interpreters- utilizing state-of-the-art video technology.* Implemented effective recruitment strategies that led to selection, onboarding, development of hospital staff in order to effectively decrease contractors' spend and optimize human resources.* Created and updated job descriptions for all department positions and established performance evaluation criteria for such positions.* Successfully managed strategic relationships with department heads, physicians, nurse managers and other leadership in order to further the department’s strategic and operational goals.* Established and managed all vendor business relationships between CCHMC and all local and national language service providers.* Developed, implemented and enforced policies and procedures necessary to support the department’s daily operations and services.* Introduced and analyzed key performance improvement metrics in order to assure constant efficiency and quality of services.* Authored educational programs for department employees, providers, students, and faculty.* Translated, reviewed and edited high-profile content translated into Spanish.* Presented department specific content during hospital’s new employee orientations covering department specific topics and best practices.* Kept general oversight of the department’s compliance with applicable federal, state, and local regulatory requirements, such as JCAHO, HIPAA, and/or other accreditation standards.* Designed and implemented programs, policies, and processes to ensure regulatory compliance. Show less

Dayton, Oh

• Directed the company's interpreting services division and established a competitive edge via implementation of technology based solutions and services.• Ensured the company's compliance with state and federal laws associated with contract and compliance regulations.• Served as the primary point of contact for managing problem resolution inquiries from customers.• Designed and executed process improvement strategies with direct connection to the company’s bottom line.•… Show more • Directed the company's interpreting services division and established a competitive edge via implementation of technology based solutions and services.• Ensured the company's compliance with state and federal laws associated with contract and compliance regulations.• Served as the primary point of contact for managing problem resolution inquiries from customers.• Designed and executed process improvement strategies with direct connection to the company’s bottom line.• Responsible for the effective hiring process of staff and contractor resources via close supervision of a full-time company recruiter.• Managed vendor relationships with over 190 independent contractors in the area.• Coordinated and authored the production of interactive training material targeted to a national audience in response to the industry's increased expectations for quality and safety in language access services.• Managed the proper allocation of a budget allocated to the content building of an on-line interactive training program.• Provided interpreter training to both staff and contractors, following a nationally recognized curriculum acquired through a third-party licensing agreement.• Provided onsite interpreting services for some of Vocalink’s elite clients in order to guarantee fulfillment and remain in touch with the profession. Show less

Cincinnati, Ohio Area

• Provided consecutive and simultaneous interpreting services to patients, family, support persons, and employees to ensure appropriate access to information in a timely manner within the organization.• Consistently assumed the role of the Supervisor for extended periods of time; i.e. maternity leave, vacation, always exceeding the expectations of patients, visitors and other staff members in the spirit of quality and excellence.• Supervised and mentored practicum students from nearby… Show more • Provided consecutive and simultaneous interpreting services to patients, family, support persons, and employees to ensure appropriate access to information in a timely manner within the organization.• Consistently assumed the role of the Supervisor for extended periods of time; i.e. maternity leave, vacation, always exceeding the expectations of patients, visitors and other staff members in the spirit of quality and excellence.• Supervised and mentored practicum students from nearby colleges focusing on language and social services.• Provided in-service training to medical and hospital staff in response to identified needs or areas for improvement.• Provided occasional translation services of hospital documents including discharge instructions. • Served as cultural broker by providing cultural awareness as it related to the non-English speaking community.• Assisted the health-care team in problem solving and service recovery in connection to the limited English proficient population.• Presented information to staff concerning ADA, section 504 of the rehabilitation act, and Title VI requirements for language access services. Show less