Ricardo Andrés Torres Email & Phone Number

United States

*Leads the centralized operations support for service delivery system wide, to include standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting and statistical analysis. *Manages relationships with multiple stakeholders and partners (internal and.

Cincinnati Area, KY

*Responsible for the general operations and financial performance of the company within the Cincinnati and Northern Kentucky markets.*Focused on establishing a stable and constant market share expansion through professional relationships with clients- all while proving the company’s ability to solve problems and deliver results.*Ensures that all human.

Cincinnati Area, KY

* Responsible for managing operational and strategic activities of the Translations and Interpreting divisions.* Successfully managed the progressive budgetary growth of the department from 1.5 M to 5M over a period of 7 years.* Established Ohio’s first participation in the HCIN (Health Care Interpreting Network) which allows hospitals to share Spoken and.

Dayton, OH

• Directed the company's interpreting services division and established a competitive edge via implementation of technology based solutions and services.
• Ensured the company's compliance with state and federal laws associated with contract and compliance regulations.
• Served as the primary point of contact for managing problem resolution inquiries from customers.
• Designed and executed process improvement strategies with direct connection to the company’s bottom line.
• … Show more
• Responsible for the effective hiring process of staff and contractor resources via close supervision of a full-time company recruiter.

Cincinnati, Ohio Area

• Provided consecutive and simultaneous interpreting services to patients, family, support persons, and employees to ensure appropriate access to information in a timely manner within the organization.
• Consistently assumed the role of the Supervisor for extended periods of time; i.e. maternity leave, vacation, always exceeding the expectations of patients, visitors and other staff members in the spirit of quality and.
• Supervised and mentored practicum students from nearby… Show more
• Supervised and mentored practicum students from nearby colleges focusing on language and social services.
• Provided in-service training to medical and hospital staff in response to identified needs or areas for improvement.
• Provided occasional translation services of hospital documents including discharge instructions.