Works closely with convicted juveniles (14 – 19 years of age) daily in a youth detention center setting. Assists with maintaining order in the facility by supervising youth, counseling, and guiding them by teaching and modeling appropriate emotions management and cognitive skills techniques. Facilitates cognitive skills and drug treatment group sessions. Makes decisions regarding proper disciplinary measures for non-compliant youth. Works in a team environment. Maintains proper documentation regarding residents’ daily behaviors.

Conducted home visits with families reported to CPS to ensure child safety and well-being. Visited schools to evaluate the health and well-being of children on my caseload. Documented all contacts with school faculty, parents, neighbors, children, lawyers, judges, and all other stakeholders in the community. Conducted in-home and office family meetings to discuss effective parenting techniques and effective communication skills. Transported children to temporary foster care providers. Provided resources for families in need of assistance. Counseled families on healthy parenting skills. Developed service plans with families in order to reinforce healthy parenting skills. Worked in a team-based environment. Interacted with people from diverse backgrounds.

Patrolled the interior and exterior of the mall on foot and by vehicle. Detected, observed, and reported suspicious activities on mall property. Documented incidents such as criminal activities, vehicular accidents, and provided motorist assistance (jump starts and vehicle location escorts). Provided vehicle location escorts. Scanned all required checkpoints utilizing a company provided Samsung mobile device. Deescalated conflicts between merchants and patrons. Communicated with management and employees utilizing company provided radios. Provided excellent customer service for mall patrons. Secured all mall entry points after the mall closed. Signed in, and signed out mall contractors. Provided dispatch services for the security team.

Counseled minority male students on how to successfully navigate their way through college. Advised community college and high school minority male students on graduation requirements and instructed these students on how to transfer to four-year institutions. Conducted counseling sessions in-person and through the use of SKYPE. Planned and facilitated events/outreach programs with the program coordinator geared towards student success. Developed marketing materials through the use of Constant Contact and Wix.

Monitored students’ behavior upon entering the dormitories. Signed guest students in and out of the dormitories. Provided dormitory keys to resident assistants for lockout assistance. Regularly gave directions to new students & parents unfamiliar with the campus layout.

Counseled convicted felons in a treatment facility about living a life without crime. Taught treatment classes designed to help clients eliminate pro-criminal thinking patterns. Interviewed & assessed convicts to determine the level of treatment needed while at our facility. Acted as a liaison between a convict’s parole officer and the convict. Escorted residents into the community to handle necessary obligations related to our facility. Attended regular trainings intended to guide employees on the proper way to deliver a curriculum to our residents as well as improve our case management sessions. Typed daily case notes after each case management session with a resident. Helped residents with completing community college & financial aid applications. Assisted residents with resume building & career decision making. Helped soon-to-be released clients with housing needs. Set up parole discharge plans for residents leaving the facility on parole. Handled financial documentation for employed residents. Conducted family sessions for residents upon entering the facility. Deescalated conflicts between halfway house residents. Served as a committee member in charge of handling resident violations in a fair & timely manner. Worked in a team-oriented environment. Managed a caseload average of 19 residents. Utilized Microsoft Office. Promoted from case manager to treatment specialist I.

Processed remittance payments for business accounts. Updated the mail shipment database daily utilizing Microsoft Excel.

Booked guests for the Albert Butler Show. Occasional co-host for the Albert Butler Show. Worked in the promotions department. Supported and hosted community events. Board Operator for weekend and midday programming.

Interviewed potential candidates for the SSDI program. Determined eligibility to receive income from the SSDI program. Maintained case files.

Advocate for welfare recipients on the road to self-sufficiency. Interviewed clients for acceptance into the program. Counseled clients during the transition from welfare to work in office and during home visits. Helped clients with resume building and job searches. Assisted in increasing clientjob retention rate from 20%-70%. Worked individually as well as within a team. Maintained daily narratives of client and case manager interactions for a caseload of thirty-five participants. Worked with Microsoft Word, Outlook, and Excel.