Ricardo Batista Email & Phone Number

Limerick, County Limerick, Ireland

Management of the quality control of monthly deliverables, such as: High-level design (HLD) Low-Level Design (LLD) Single-line diagram (SLD) Splice Sheets (SS) Bill of Materials (BOM) / Bill of Quantity (BoQ) Special Engineering Difficulty PlanningModelling, building and managing data in GIS solutionsSupport and mentoring of the fibre planners.Management QC KPIs on submitted deliverables and tracking against customer KPIs.Currently allocated to NBI Project (National Broadband Ireland).

Limerick, Ireland

Planning fibre optic paths and producing design packages: - High-level design (HLD) - Low-Level Design (LLD) - Single-line diagram (SLD) - Splice Sheets (SS) - Bill of Materials (BOM) / Bill of Quantity (BoQ) - Special Engineering Difficulty Planning

County Limerick, Ireland

I participated in an 8-month exchange program at the NED Training Center in County Limerick, Ireland. I aimed to improve my English language proficiency, interact with Irish and European cultures, and make new friends.

Campo Grande Area, Brazil

- I was responsible for designing and implementation of several IT and Telecommunications Infrastructure projects, intending at high quality and cost-effective solutions, delivered on time.- My duties also included managing, monitoring and troubleshooting networking and telecommunications infrastructure, and providing, personally or remotely, technical support to end-users, with the main goal of maintaining the established Service Level Agreement.Highlights projects:- In 2012, I led the implementation of a Unified Communications platform (NEC Univerge 3C) and a Contact Center System (Collab OneContact) at the headquarters of the ICT agency in the state of MS, Brazil. Both were entirely IP solutions, and we integrated them into the existing telephony infrastructure, via VoIP using SIP Trunking and Tie Line using TDM Gateways.- In 2014, I worked on the specification and implementation of a fully IP voice recording system, using SIP / RTP protocols, to record incoming and outgoing calls at the call centre of the police and fire department of the state of MS, Brazil.- Between 2014 and 2018, I was responsible for designing and leading the implementation phase of Fibre to the Home (FTTH) projects in residential complexes and gated communities.- In 2008, I led the implementation of a call accounting system to store outgoing, incoming and internal call records in approximately 100 PBXs to be used in the management of telephone expenses in the public administration of the state of MS, Brazil. The objective was to track and detail, individually, the expenses of 20,000 users across several public administration bodies. This project has resulted in a drop of up to 70% in telephone call expenses.- I worked on the specification and implementation of the data centre, including servers, storage system, switches, cables, racks, virtualisation system (VMware vSphere), to support the communications systems and also the call accounting system.

Campo Grande E Região, Brasil

- Between 2004 and 2018, I led and also participated of the team of analysts who actively monitored and managed the integrated data and voice network, troubleshooting issues, dealing with customers complaints and requests, solving incidents, maintaining the established SLA.- The activities also included actions to control telecommunications expenses, using the call account system and also the creation and management of access passwords to make calls associated with each of the approximately 20,000 users.- I also helped the agencies managers to implement best practices to reduce spending. These activities were instrumental in keeping spending low over the period. - I have made extensive use of data analysis techniques using MS Excel spreadsheets, scripts and the SQL language, among others, applied to structured databases or other complex datasets. The goal was to extract relevant information, provide reports or insights to help make business decisions. These reviews helped improve customer service, reduce costs, optimise time and resources.

Campo Grande Area, Brazil

Responsible for the operation and maintenance of the telecommunications infrastructure of a large call center of Brazil Telecom service provider

São Paulo Area, Brazil

- Software development for telephone exchanges- I have participated in the implementation project of the CMM software quality model and the achievement of the level 3 certificate.

São Paulo Area, Brazil

- Technical support and software development for electronic equipment, such as data collectors, barcode readers and printers, among others.- I have participated in the implementation project of ISO 9001 quality standards.

Campo Grande Area, Brazil

I was an intern in operation and maintenance of public telephone exchanges.

Postgraduate Diploma, Business Administration And Management, General

Postgraduate Diploma, Telecommunications Engineering

Bachelor Of Engineering - Be, Electrical And Electronics Engineering