Ricardo Birk Email & Phone Number

Brampton, ON, CA

Estonia

• Identifying and tracking customer accounts with high churn risk
• Contacting customers via phone, Zoom and or written communication channels to learn about any possible difficulties they might be facing, answering their questions, and offering solutions to their problems
• Conducting activities for managing customer retention and success and providing internal feedback to help improve and streamline internal processes
• Uncovering growth opportunities for customers and increasing feature adoption
• Working in a cross-functional way with other teams (Support, Onboarding, Product, Marketing and Engineering) to continuously contribute to the feedback loop that improves Katana's product as a whole
• Helping to identify and report on technical issues while logging feature requests collected through client interactions

Brampton, Ontario, Canada

• Customer Success Manager / Ecommerce Manager Sept. 2021 – July 2022
• Currently managing 10+ high profile accounts such as The Whirlpool Corporation, Primed Medical Products, Avazera Superfoods, Precision Pro Golf, Masmoudi Pastry and Ajax Scientific Ltd. which produce more then 250+.
• Using NetSuite, Commerce hub and 3PL to manage $150,000+ in orders daily, to track inventory for my clients and manage their SKUs as well as fulfill their FBM, FBA, B2C, B2B and Mass distribution orders.
• Managing my client’s Amazon, eBay and Shopify accounts - Full Supply Chain responsibility from forecasting to purchasing inventory and management of dedicated pick and pack team members for each of my clients as well.
• Co-ordinating inbound, outbound and customer pick up appointments with the logistic teams at 4 different facilities and providing BOL, tracking and carrier information for all out bound orders.
• Working with the Fulfillment, Labels, Logistics, and Invoicing teams daily to deliver orders for my clients and to make sure that all supply chain needs are met for orders ranging from $25,000 to $500,000+.

Vaughan, Ontario, Canada

• Supply Chain Specialist, Data Management Oct. 2019 - Dec. 2020
• Managed 50+ daily purchase orders and logistics for 100+ products (cookie kits, Gingerbread houses. etc.) for 5+ High profile accounts such as Sobeys, Walmart, Costco, Target and Kroger by organizing PO data & working.
• Oversaw carrier logistics for 50+ accounts by communicating with all stakeholder groups and tracked/edited 50+ daily PO’s, driving prompt compliance to customer requests with a 100% on-time response rate.
• Managed the Preparation and invoicing of 250+ weekly purchase orders ranging from $50K-$250K by ensuring that orders entered NAVISON and SPS are accurate to track $500,000+ in sales.
• Analyzed daily stock availability and its excess using an inventory production software to communicate the findings to finance/sales stakeholders to confirm customer order details and prepare for shortages.
• Communicated with 25+ truck load carriers to set up shipping/pick up appointments ASAP and updating shipping load plans to meet expected arrival dates cutting weekly transportation costs by >$1K.

Mississauga, Ontario, Canada

• Order Control Supervisor, Flight Data Management Jan. 2017 - Aug. 2019
• Managed 8 order control teammates with inputting flight carrier data in Salesforce by understanding the intricacies of 10 flight carriers to remediate issues and organize order information efficiently.
• Analyzed 150+ orders/shift of incoming flight logistics data with Excel by talking with 30 international teams to ensure correct passenger and meal allocation to make sure 6 people inputted data correctly 99% of the.
• Communicated logistics changes & passenger/meal data to 5 other worldwide stations per shift to correctly match destination and meals by calling, etc. to minimize errors like flight changes, meal count changes, etc.
• Coordinated flight information like special accommodations, etc. by taking incoming changes to passenger data to make sure passenger/meal counts and logistics are correct 100% of the time.
• remediated any errors efficiently by overseeing 6 teammates daily and communicated resolutions for any issues with a clear communication style and providing effective solutions.

Brampton, Ontario, Canada

• Intake Counselor, Client Care May 2013 - Sept. 2016
• Drove a $8000 successful fundraising program to help 100 new Canadians obtain their own cell phones by presenting & promoting events to distribute 125 cell phones to teach them and others about the information.
• Developed 5 educational presentations (using a cell phone, paying bills, building credit, etc.) using PowerPoint and Prezi to educate 50 ESL people to help individuals gain life building skills.
• Assisted 50 clients with personal/professional needs (filling out forms, understanding English, etc.) to build tech skills by providing tutoring & guidance to help them navigate these tasks easier.
• Provided personalized assistance to 2-5 new immigrants daily on temporary housing/shelters and resume building to teach life skills by being patient and empathetic to give them the tools to start a new life.
• Guided 2-5 new Canadian citizens daily in applying for citizenship, social insurance, health cards, etc. by understanding their direct needs to ensure correct data entry allowing them to start their new lives in Canada.

Bachelor Of Arts - Ba, Health Services Administration, Honours

Activities and Societies: Certified Personal Trainer CanFitPro. 3 yearsI am a motivated and driven individual looking for a career that.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management