Data entrySystem check, correct and minimalize erros before billingCreate and update customer's profileAdd, mend, delete customer's purchaseCredit back payments

Day to day running of catering outlet for over 300 employees. BookkeepingInvoicing and tax returnsAcquisition and managment of stockClient relationship managementDevelopment of fresh and healthy menusFood preparation coverling breakfast and lunches

I started to work as an Agent at the phone supporting networks for the account AT&T, soon I was mentoring my colleagues when my managers asked me to take the possition as Team Leader for the account. The main tasks were:Customer facing and problem solving supportDelivery of service level agreements for the Client (AT&T in this case)Management of staff workload/assignments/performance reviewsSupport for wide range of B2B network and CISCO routersSupervision of staff covering 6 European Languages suporting 24x7 356 operationHere is the Recommendation Letter from my direct manager who does not have a profile on LinkedInhttps://app.box.com/s/h9rqmtt2khc7vh6ioy6o