Ricardo Cabrita

Ricardo Cabrita Email and Phone Number

Operations Director | Teleperformance | Executive MBA | Master in Mechanical Engineering @ Teleperformance
paris, île-de-france, france
Ricardo Cabrita's Location
Lisboa, Lisbon, Portugal, Portugal
About Ricardo Cabrita

I am a Mechanical Engineer that decided to embrace a new challenge: Management in a Contact Center.My goal is to lead people to overcome every hurdle that may come in their way. Achieving outstanding results on a daily basis is my biggest motivation. I love fast-paced environments and being challenged is a must in my professional life.When I am not at the job, I enjoy playing football. Travel is indispensable in life.Skills: People Management, strong analytical spirit, presentation, English, Planning, Ability to Work Under Pressure, Decision Making, Time Management, Leadership.

Ricardo Cabrita's Current Company Details
Teleperformance

Teleperformance

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Operations Director | Teleperformance | Executive MBA | Master in Mechanical Engineering
paris, île-de-france, france
Website:
teleperformance.com
Employees:
99624
Ricardo Cabrita Work Experience Details
  • Teleperformance
    Operations Director
    Teleperformance Feb 2022 - Present
    Lisboa, Portugal
    View
  • Teleperformance Portugal
    Contact Center Manager
    Teleperformance Portugal Jun 2019 - Mar 2022
    Lisbon Area, Portugal
    Key accountabilities:• Business Development;• Profitability of the project (P&L);• Manage a team of 3 Operation Managers (and 300+ Customer Service Representatives), monitor their performance and work on their development;• Development of a long-term relationship with the Client Partner;• Definition and achievement of Key Performance Indicators;• Improve efficiencies and reduce costs;• Add value to our Client Partner through continuous Improvement and Innovation;• Ensure the project is compliant with security standards
    View
  • Teleperformance Portugal
    Assistant Contact Center Manager / Operations Manager
    Teleperformance Portugal May 2017 - Jun 2019
    Lisboa
    Key accountabilities:• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;• Analyze and report main results and KPIs to the Contact Center Manager and to the client;• Deploy action plans for KPIs below target or negative trends;• Identify potential risks and improvement opportunities;• Work closely with IT department to improve processes or deploy activities requested by the Partner;• Ensure the correct implementation of the standard processes and procedures.
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  • Teleperformance Portugal
    First Line Manager / Supervisor
    Teleperformance Portugal Feb 2016 - Apr 2017
    Lisbon Area, Portugal
    Key accountabilities:• Direct management and support of a team of 15 sales agents;• Develop their skills and knowledge, through coaching and monitoring activities;• Ensure the individual and team targets are achieved (number of sales) with the quality required.• Motivate the team;• Responsible for presenting and deploying continuous improvement ideas.
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  • Teleperformance Portugal
    Business Analyst
    Teleperformance Portugal Aug 2015 - Feb 2016
    Lisbon Area, Portugal
    Key accountabilities:• Run regular quantitative and qualitative analyses of operational key indicators;• Create, develop and automate reports that reflect those indicators and can easily be used by operations;• Create concise, organized and graphically pleasant PowerPoint presentations;• Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities.
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  • Semeca,Lda
    Estágio
    Semeca,Lda Mar 2015 - Jul 2015
    Mem Martins, Sintra
    Internship at SEMECA,LDA, specialized in the design and manufacture of lifts (elevators, scissor lifts...). As an intern I developed skills/knowledge in the area of Mechanical Project. It helped me to improve software skills, namely using Solidworks. Adidcionally, I acquired some experience in the operation and maintenance of mechanical machines, like turning and milling machines. Perception of the company's operation.

Ricardo Cabrita Education Details

Frequently Asked Questions about Ricardo Cabrita

What company does Ricardo Cabrita work for?

Ricardo Cabrita works for Teleperformance

What is Ricardo Cabrita's role at the current company?

Ricardo Cabrita's current role is Operations Director | Teleperformance | Executive MBA | Master in Mechanical Engineering.

What schools did Ricardo Cabrita attend?

Ricardo Cabrita attended The Lisbon Mba - Católica | Nova, Instituto Superior Técnico, Escola Secundária De Loulé.

Who are Ricardo Cabrita's colleagues?

Ricardo Cabrita's colleagues are Mawaba Liebe Fawiya, Sally Mohey, Todd Soles, Mustafa Salih Soylu, Janniffer Kimau, Neha Mukesh, Sebastian Zapata Rangel.

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