Ricardo Cabrita Email & Phone Number

Lisboa, Portugal

Lisbon Area, Portugal

Key accountabilities:• Business Development;• Profitability of the project (P&L);• Manage a team of 3 Operation Managers (and 300+ Customer Service Representatives), monitor their performance and work on their development;• Development of a long-term relationship with the Client Partner;• Definition and achievement of Key Performance Indicators;• Improve efficiencies and reduce costs;• Add value to our Client Partner through continuous Improvement and Innovation;• Ensure the project is compliant with security standards

Lisboa

Key accountabilities:• Manage a team of Team Leaders, monitor their performance, work on their development and provide them with training and support;• Analyze and report main results and KPIs to the Contact Center Manager and to the client;• Deploy action plans for KPIs below target or negative trends;• Identify potential risks and improvement opportunities;• Work closely with IT department to improve processes or deploy activities requested by the Partner;• Ensure the correct implementation of the standard processes and procedures.

Lisbon Area, Portugal

Key accountabilities:• Direct management and support of a team of 15 sales agents;• Develop their skills and knowledge, through coaching and monitoring activities;• Ensure the individual and team targets are achieved (number of sales) with the quality required.• Motivate the team;• Responsible for presenting and deploying continuous improvement ideas.

Lisbon Area, Portugal

Key accountabilities:• Run regular quantitative and qualitative analyses of operational key indicators;• Create, develop and automate reports that reflect those indicators and can easily be used by operations;• Create concise, organized and graphically pleasant PowerPoint presentations;• Propose suggestions on how to optimize processes and interact with the Account Managers in finding improvement opportunities.

Mem Martins, Sintra

Internship at SEMECA,LDA, specialized in the design and manufacture of lifts (elevators, scissor lifts...). As an intern I developed skills/knowledge in the area of Mechanical Project. It helped me to improve software skills, namely using Solidworks. Adidcionally, I acquired some experience in the operation and maintenance of mechanical machines, like turning and milling machines. Perception of the company's operation.

Master Of Business Administration - Mba, Executive Mba

Mestrado Integrado (3 Anos Licenciatura + 2 Anos Mestrado), Engenharia Mecânica, 15

Activities and Societies: Futsal

12ºano, Ciências E Tecnologias, 16.7

Activities and Societies: Futsal, table tennisHigh school's sports coordinator. Responsible for the organization of a football's tournament.