Ricardo Chang Email & Phone Number

Ciudad De Panama, Panama

Panama City, Panama

• Actively participated in the process of acquisition of American Life Insurance Company (ALICO) Panama by Pan-American Life Insurance of Panama, mainly in aspects related to separation and technology integration.• After integration, directs the Department of Technology for Pan-American Life Insurance of Panama providing IT services to both Pan-American Life Insurance of Panama and other operations in the region and Pan-American Life Insurance Costa Rica and other offices in Central and Caribbean.• Continued strengthening a strategy of IT Service Management customer-focused, service-oriented and based on best practices (ITIL) previously implemented under management as ALICO.• Develops, implements and effectively controls budget expenditures and investments of the Department of Technology. • With the acquisition leads projects on migration and integration of technology platforms, mainly management systems Core Collective Policies.• Member of the IT Security Council. • Manages local regulatory compliance and corporate policies.• Manages IT Risks and Controls.

Panama City

• Leads the IT Department providing IT services to ALICO Panama and other ALICO operations in the region as MetLife Colombia, ALICO Costa Rica and other offices in Central America. • Implements a strategy for IT Service Management Customer-focused, service-oriented and based on best practices (ITIL). • Implement IT Service Catalog, Service Level Agreements (SLAs) with the operations, performance measurement methodology of IT Management. • Develops, implements and effectively controls budget expenditures and investments of the Department of Technology. • Participate in the Strategic Planning of the company and manages technology projects that derive from it. • Transformed the Technology Department in order to form an organization needed to cope with the new figure of the Regional Technology HUB in ALICO Panama. • Member of the Systems Committee and Risk Committee of the company. • Manage local regulatory compliance and corporate policies. • Manage IT Risks and Controls.

Panama City

• Led the IT department which consists of a multidisciplinary team of specialists in the area of ​​IT. • Implemented a strategy of IT Service Management customer-focused, service-oriented and based on best practices. • Developed and implemented monitoring systems and measurement of team performance and IT processes (Metrics and Key Performance Indicators - KPIs), thus maintaining a high level of availability of critical IT services to the business. • Developed, implemented and monitored effectively IT Department budget. • Worked in the transformation of the IT organization with the aim of forming an organization needed to cope with the new challenges of the company.

Panama City

• Execute and implementation of government modernization projects. • Preliminary analysis and evaluation of technology projects of the government institutions in order to assess the feasibility, scope and enforcement with regard to the needs of the institution. • Development of technology standards for the government. • Coordinated with International Cooperation Agency of Korea, the implementation of Electronic Signatures and Digital Certificates to the Panamanian government.

Panama City

• Lead the systems organization for Panama, Costa Rica, Colombia, Venezuela and Ecuador, reporting directly to company president.• Developed and maintained strong relationships with other areas of the organization, which was key to translate the value of technology and the impact on day to day operations of each area.• Achieved to consolidate a multidisciplinary team in the region in order to provide the necessary support for achieving the goals of the company in the region.• Develop, implement and effectively controlled the budget of the area of ​​systems for Panama, Costa Rica, Colombia, Venezuela and Ecuador, subject to approval from senior management, the extraordinary cases of expenses and investments.• Leadership in the development of goals, implementation of management policies and processes of technology services that resulted in efficiency and internal customer satisfaction.• Implemented new policies and procedures to meet Sarbanes-Oxley act on accessibility and segregation of duties in SAP R / 3 and change management in the technological infrastructure.• Supported the process of transforming the IT organization in Latin America, from remote IT organizations and independent in each branch or country, to a regional organization capable of providing IT services to the region of Latin America.• Supported the implementation of regional platforms in Latin America such as:** Regional Software factory, achieving to standardize the development technologies.** Helpdesk and regional support teams, decreasing support costs.** Regional operating platforms (SAP R / 3, RetailPro), being able to provide integrated information and consolidated at regional level.** Grand Contracts for software licensing at regional level.** Grand Contracts for communications services and hosting.

Maestría En Estudios Bíblicos Y Teológicos, Theology/Theological Studies

Master Degree, Business Administration, Strategic Management

Bachelor Of Science, Systems Engineering