Ricardo Jacob Email & Phone Number

Localidade São Paulo, Brasil

Acting as Pre-Sales Engineer for the Zebra brand within the distributor, giving full support to the commercial team in defining the correct equipment and technology to solve the problem presented by the customer.Extensive experience in data capture technologies such as high-precision industrial and general purpose collectors, readers.Conducting technical demonstrations and assembling POC's in customers from different segments.Provide training to Zebra's partner resellers to present the entire portfolio of products and software to better prepare the sales channel.Engagement with the sales team to increase monthly revenue

São Paulo, Brasil

Responsible for the onboard of corporate project clients, configuring services and registering systems; Survey and specification of services aiming at the evolutionary improvement for customers' usability; Training and monitoring of API's usability for the client to implement in their systems; Monitoring of Leads for sales conversion; Creation of API’s manuals.

São Paulo E Região, Brasil

Development and implementation of embedded RFID applications for collectors and portable devices.Application engineering and support for project solutions.Survey of system and application requirements for collectors and portable devices.Creation of wireframes / mockups, flowchart, roadmap and test plan for developed products.Execution of processes in functional approval in the approval and production environments.Control the backlogs of the technical teams with the priority tasks (Technology teams, UX / AI, Design and QA);Control of schedule and deadlines;Development / adaptation of products to serve customers applying SCRUM methodology and best practices.Use of Tools: VS2008, VS2012, Eclipse, Android Studio, MS Access, MySQL;

São Paulo Area, Brazil

Requirements gathering, project specification, project charter, scope, deadline, control and closure of applications aimed at digital certificates.Management of the company's e-commerce, control / creation of new products, campaigns, functionalities and updating of sub channel content.Creation of manuals for internal / external systems.Creation of schedules, wireframes / mockups, flowchart, roadmap and test plan.Creation of user stories and usage scenarios and functional specifications;Homologation of cryptographic media (Token, Card).Execution of processes in functional approval in the approval and production environments.Control the backlogs of the technical teams with the priority tasks (Technology teams, UX / AI, Design and QA);Control of schedule and deadlines;Conducting the TJSP project (Request Management System) applying SCRUM and PMI methodology and best practices.Use of Tools: Visio, Project, Balsamiq, Kanban;

Barueri

Allocated to Cielo client one-time project lasting 1 year; Survey of information for the development of business rules and requirements for Alcatraz Project; Conducting meetings with the client to understand / survey requirements and processes; Use of UML modeling for specification; Use of the Enterprise Architect Tool (EA);

Brasília, Distrito Federal, Brasil

Provision of services allocated to the CAIXA client; Translation from Spanish to Portuguese for technical specification of table / column descriptions; Modeling for the DB2, Oracle, SybaseIQ and MySQL databases of the credit card system; Execution of reverse engineering to create data models and merge models; Maintenance of the data dictionary; Development of procedures / triggers; Call control through Redmine and Jira; Versioning control of software release and database; Maintenance and creation of views (dynamic and snapshot); Vob administration, Checkout, Checkin, Undo Checkout, Merge, Version Tree, History, Deliver, Rebase, Build; Use of Power Designer, SNV and Clear Case Tools;

São Paulo, Brazil

Provision of services allocated to the client BMF & Bovespa 6-month one-off project; Survey information for monitoring and operation in HD (Higth Priority) and DR (Disk Recovery) of all systems in the PMO project; Assembly of documentation to ensure the operation and monitoring of applications 24 hours a day; Conducting meetings with the client to understand / survey requirements and processes; Creation of meeting minutes, opening terms and schedule; Documentation development following ITIL V3 standards; Documentation management via Sharepoint; Use of UML modeling for documentation;

São Paulo E Região, Brasil

Provision of services for the Novarts Client; User service with local, remote and telephone support; Call control through Remedy; Configuration and installation of SAP applications, Lotus Notes, Office package; Hardware and software configuration Windows, Linux; User account management Active Directory, Exchange; Generation of PKI certificates for VPN; Configuration of 3G Vivo / Claro cards;

Santo André

Provision of services to Santander, Banco do Brasil, CAIXA, Natura, Avon, Porto Seguro, Carrefour and Cetelem Customers; Monitoring of Recorders (Commodity, Nice), Uras, Storages and Servers through Nagios; User service with local, remote and telephone support; Sizing of trunks with Avaya; Hardware and software configuration Windows, Linux and Unix; User account management Active Directory, Exchange; Performing backups with NTBackup; Execution of mailing load script for dialing and query's on Oracle 9i and 10g database servers; Correction of DNS, DHCP, TCP / IP, antivirus, Firewall services; Maintenance in Storage RAID1 and RAID5;

São Paulo Area, Brazil

Provision of services to the customer VIVO one-time project of 2 months for demand for tickets; User support with remote and telephone support; Configuration and installation of software Windows, Office, Citrix Metaframe, Alianza; User account management Active Directory, Exchange; Correction of DNS, DHCP, TCP / IP, Getaway, Antivirus and Firewall services;

São Paulo Area, Brazil

Provision of IT support and infrastructure services to customers: Venko Brasil, Comercial Medica, Doutores da Alegria, Enesa, Neo TV, Altec; User service with local, remote and telephone support; Configuration of Windows and Linux workstation and servers; Management of GNU / Linux user accounts, Active Directory, Exchange, Thunderbird; Performing backups with NTBackup; Correction of DNS, DHCP, TCP / IP, Getaway, Antivirus, Firewall, IPTables services; Cable crimping 568-A and 568-B; Issuance of reports of services provided;

São Paulo, Brazil

Pricing of products for participation in bids and projects;Quotation/Negotiation of prices;Inventory control;Issuance of input/output control invoices;

São Paulo, Brazil

Purchases of various materials and control (input / output) of stock;Maintenance and upkeep of office, machinery and equipment.Issuance of input/output control invoices;Entry in the accounting book;Control of all payments;issuing of checks;Bills to pay and receive.

São Paulo, Brazil

Delivery of documents and bank payments.

Graduation - Technology In Systems Analysis And Development, Information Technology, 5

Activities and Societies: The Technologist's main duties in Systems Analysis and Development are: analyzing, designing, documenting.

Pós-Graduação Inteligência Artificial Na Estratégia Dos Negócios, Artificial Intelligence

Pós-Graduação Inteligência Artificial na Estratégia dos Negócios