Ricardo Crous Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

Stoke-On-Trent, England, United Kingdom

São José Dos Campos, São Paulo, Brazil

Founded in 2017, the company is focused on Corporate events and Bridal market. As AV Engineer & Services Manager, I contribute with development os strategies and business model of the company:• Market positioning (desk research, market research, unique and different positioning) • Customer profile (study of avatars, research of habits, consumption and lifestyle) • Marketing strategies (inbound marketing, content marketing, digital presence, etc.).• Financial Analysis (ROI, break-even, risk analysis)In addition, I created the entire AV experience of the client:• Design and creation for each event: layout, resources, artists; • Logistics: transport, assembly and disassembly; • Showtime: excellent technical operation; • Team management: training and engagement by aligning company purpose and values.

Taubaté Area, Brazil

In 2006, I was invited by a group of investors to implement and to develop the AV Systems for a new company in the entertainment business.Motivated by the entrepreneurship and my "like being hands–on" approach, I accepted the invitation and assumed the Operations Management position.MAJOR ACCOMPLISHMENTS:• Evaluation of venue AV needs according to business requirements• Design and development of AV Systems, including diagrams for cabling and wiring connections (DMX, • XLR, RCA, Speak-on, Power-con connections)• Sourcing and acquisition of equipments (sound / lighting / projectors / TV's)• Hands-on installations & setups• Planning and start-up of operations• Training for technical operators as well as tech and maintenance support• Budget management for retrofit (modernization / new AV gears)• Team leadership: expertise in leading and training cohesive functional teams, fully committed with company values and customer needs.RESULTS:• 10+ yrs in operation• 800K+ visits in 2500 accomplished events;• Nearly zero faults on AV System during operations• Opening of 2 new subsidiaries (2013 e 2015) with USD 200K+ on AV investments;• Sponsorship agreements with brands like Heineken, Ambev and Red Bull;

São José Dos Campos Area, Brazil

• Management of the non–conformities (NCR) pointed out for the customers, during the aircraft delivering process• Coordination of corrective and preventive actions (CAPA) within internal areas, from engineering to production, avoiding re–occurrence in future deliveries.

São José Dos Campos Area, Brazil

• Team Leader responsible for quality control of suppliers, partners and sub–tiers of Landing Gear System;• Regular visits to the suppliers (Brazil, USA and Germany) for elaboration and management of CAPA plans.• Cross working management actions close to the internal sector (engineering, process and production) in order to support and get the solution for the problems.

São José Dos Campos Area, Brazil

• Invited by Quality Board, I assumed the department management and a team of 20 technicians and engineers;• l led a complete review of all control processes in order to optimizes and keeping reliable the entire measurement system of the company (20K+ instruments).• Worked as SAP key user during ERP migration process (value chain analysis).CALIBRATION LABORATY • EMBRAER CHINA (2005)In 2005, I led the implementation of Calibration Laboratory in China EMBRAER's subsidiary. This included the training of Chinese technicians and qualification of local calibration Lab's as well.

São José Dos Campos Area, Brazil

• Team Leader of 20 quality technicians, responsible for quality control of 50+ national and international subcontractors;• Support to internal Quality Assurance department, helping to develop and improve the requirements for supplying, control plans and inbound goods inspection;• Management of continuous improvement actions (PDCA process) in the supply chain, optimizing the inbound inspection and reducing in 36% the NCR's.• Visits to national and international suppliers (USA) to carry-out and manage corrective action plans.

Cruzeiro Area, Brazil

Key Account Customer for Daimler Chrysler – the biggest company's client – my job was to assure the full attendance to QS–9000 requirements, including paperwork for approval of PPAP, non–conformities management, implementation of continuous PDCA cycles and elaboration of quality performance indicators.

São José Dos Campos Area, Brazil

Support to the Sales Department Management with elaboration of proposals, cost-based price analysis and visits to support all the subsidiaries and main Brazilian cargo consolidation centres.

Bachelor Of Engineering - Be, Mechanical Engineering

Leadership Training Program (18 Months)

Activities and Societies: 1) Development of personal and organizational culture; 2) Continuous training for leadership skills; 3).