Ricardo De Carlo Email & Phone Number

United States

Started career as a Loan Officer to handle inbound and outbound calls with the intention to help borrowers position themselves better financially through consultation about various loan products. Was quickly promoted to a Senior position within one year and am assisting management with the facilitation of coaching and developing team members.

Folsom, California

Licensed to originate loans in six states. Assisted potential borrowers via inbound leads with accomplishing their retirement and or investment goals through various reverse mortgage programs. Establish deep relationships and understanding of individual circumstances to effectively structure loans specific to a borrower’s needs. Facilitate strong partnerships with processors, coordinators and underwriters with focus on accuracy and efficiency.

Gold River Ca

Licensed to originate loans in twenty states. Contact prospective clients via referrals from various sources to help seniors improve their financial futures with FHA/HECM loans. Originate residential Reverse Mortgages and work closely with borrowers, loan officers and underwriters from application to closing to ensure that the borrowers have a rewarding, hassle free experience.

Rancho Cordova Ca

Assisted inbound and outbound callers shopping for cellular and landline services. Effectively pursued, qualified, and closed new prospects with focus on technology and customer service excellence. Ability to effectively structure conversation to unveil the true needs of the customer and offer the right products and services. Adept at establishing strong connections with customers and able to persuade clients in their buying decisions.

Sacramento, California Area

Distributed goods and services such as energy, telecommunications & banking as an Independent Agent for the Northern California Market. Encouraged independent agents to build and manage their own sales force by recruiting and training other independent agents. Facilitated training events, personal business meetings and individual face to face meetings with potential agents and customers.

Rancho Cordova, California

Recruited to manage all customer retention activities and oversee a team of 15+ customer service representatives and 3 managers in developing goals to improve work performance or attendance. Assisted in containing and resolving tier 1 & tier 2 escalations with the intent of maintaining customer loyalty and building rapport. Foster an environment in which employees are motivated to become top performers.

Sacramento, California Area

Promoted new products and provided customer support while building rapport and establishing new clients.

Sacramento, California Area

Managed a small sales territory in Sacramento, as well as San Ramon, consisting of a team of 25 sales representatives and 5 managers in advertising and prospecting for new potential accounts. Assisted the owner of the company in restructuring a new business model, retrained the managers and implemented new sales plans.

Folsom, California

Rapidly promoted within the first year to direct sales operations for a leading competitor in the cellular industry. Managed a sales team of 6 representatives and 1 assistant manager in obtaining profitable results by developing the team through motivation, counseling, skill development and product knowledge development

General Education Diploma, General Studies

Activities and Societies: N/A

11-12

Activities and Societies: Basketball and Weight Training

9-10

Activities and Societies: Basketball, Band and Weight Training