Professional with over 10 years of experience in the IT industry. Current IT Performance and Service Operation Manager responsible for ensuring quality and efficiency in service delivery through stakeholder management, supplier management, contract management, budget management, and continuous improvement. Customer Success and Service Management expert, driving alignment with suppliers and stakeholders and ensuring compliance with internal security and policies. Experienced in Microservices Management, Azure DevOps, Agile, and Scrum methodologies. Previously worked as a Project Manager at IBM and offered services in contract management, project management, cloud environment, agile model, and scrum framework to internal and commercial customers. Skilled in solving problems creatively and managing project scope, schedule, budget, risks, issues, and dependencies. Holds a track record of delivering successful projects.
Listed skills include Lean Manufacturing, Kaizen, 5S, Iso 9000, and 31 others.