Ricardo De Luca Email & Phone Number

Longueuil, Quebec, Ca

Leader of IT operations in Canada and a solid partner in global technology transformation.* Ownership of annual IT Canada budget ($30M OPEX+ $10M CAPEX) and managed under ZBB and smart spend principles. Servant leader of 6 collaborative IT directors in a team of 81 highly committed professionals, spotting talents and rallying the group toward effective outcomes. * Rewired the IT organization as the technology partner and business transformation enabler by developing an IT strategy and architecture to support the simplification and optimization of business processes, generating EBITDA contributions. * Run the IT operation based on governance, and best practices for projects and services, leveraging proven methodologies and IT partners ecosystem, in an agile and cost-efficient manner. * Results to date: IT OPEX reduction of $10M over 3 years. Development of 5-year IT roadmap. Selected outsourcing for repeatable and low-added-value activities. Implementation of mentorship in IT, recognizing potential talents. S&OP optimization with forecast accuracy increase, product inventory reduction (safety stock) and short shipping penalties avoidance.

Chicago, Il, Us

Sr. Director, responsible for Canada IT, with major focus on sales strategy, data analytics, insights and operations platform, leading USD 5MM+/year in project portfolio and support initiatives for Canada business. • Led multi-year sales business transformational program by structuring processes, data and systems reengineering in order to support Sales–Supply Chain strategy for Canada Business.• Implemented multiple initiatives as part of data & analytics platform, transforming consumption data into actionable insights, supporting sales strategies and operations through drivers’ facts development, selling-based and merchandising opportunities to sales field teams.• Implemented Sales Planning and Forecasting system, based on consumption predictive analytics supporting strategy definition across customers and categories business teams. Achieved results: Increase of 10% in sales forecast accuracy; Customer Inventory reduction by 50% while controlling product shortage/out of stock.

Greater Chicago Area, Il, Us

IT Infrastructure Operations and Services Director:Led Latin America CTO organization having 11 direct reports across the Region, responsible for infrastructure services delivery and performance in 18 countries, organized in 5 business units with total annual budget of US$ 40M, including investments.• Implemented a pragmatic and transparent budget control, delivering productivity results (budget savings) of US$ 16M in 3 years;Implemented Global CTO Infrastructure Transformation Program in the region with effective and seamless change management, integrating 10,000 users into a Collaboration Services and Unified Communications platforms.

Greater Chicago Area, Il, Us

EA&S Director for North and Latin America: Led Enterprise Architecture agenda for North and Latin America, with 2 direct reports, responsible for creating and maintaining enterprise business process technology heat-map, with focus on technology integration and application portfolio lifecycle, aligned with strategic solutions roadmap.• Delivered systems and technology architecture to drive consistent application footprint optimization, enabling business performance and efficiency on company investments.Received a Productivity Award in 2011 for Application Support Rationalization, leading the company to save US$ 7.4M in cost reductions for Latin America by consolidating 35 support services into a single provider.

Greater Chicago Area, Il, Us

Led application support and infrastructure Brazil teams, with 20 direct reports including contractors, responsible for services delivery and performance to the business unit, with total annual budget of US$ 15M, including investments.• Implemented IT Services Management framework based on ITIL key practices, achieving large-scale improvements in the business operations performance, reducing to zero business disruptions in the monthly closing periods.• Implemented Vendor Management Governance establishing key performance indicators reviewed monthly. Received Cost Reduction Leadership Award in 2009 for representing Information Systems organization on the Brazil Business Unit Committee, supporting the country to achieve cost reduction targets of the previous year. • Led Business acquisitions and divestitures for Kraft Foods, responsible for diligence plans and execution of IT landscape rationalization (applications, infra, services and contracts).

95877 Bezons, Fr

IT Service Delivery Manager for International Clients:Managed and delivered application development, projects and infrastructure services to international clients of Atos Origin Brazil, responsible for services delivery, contracts, metrics, financials and capacity management.• Implemented full offshore platform for mainframe development and support to Renault Credit International (RCI) in France.• Implemented standard governance process and metrics, generating financial predictability and key performance indicators to the offshore operations with RCI (France), P&G (USA), Symrise (Germany) and Akzo Nobel (Netherlands).

Master Business Administration In Enterprise Business Management, Enterprise Business Services

Bachelor, Computer Science