Management professional with over 10 years of experience in customer service, production, and technology industries. Superior in communication and customer relations development, Able to impact and promote employee retention, morale, and team building; Skilled at problem solving, increasing production, creating and streamlining processes and mentoring, Experienced working with, Avaya, IP agent, Advance Excel knowledge and SAP, ORACLE R12 application, OBIEE data management, JD Edwards, Java, Visual basic 6.0, 8.0, Access, Dreamweaver CS5, Wamp Server & SiebelCisco pocket Tracer. Accounting experience on P&Ls (profit and lost statements) and budget preparations and forecasting etc.