Ricardo Abreu Email and Phone Number

Over 14 years of experience in corporate projects in Telecom, Government, Trade and Industry.More than 7 years consulting experience at Accenture.PMP certified and also member of PMI (Project Member Institute).Extensive experience in Project Management, Delivery, Business Process, Field Force Management, Mobile Applications, Web Portal, E-Billing, PMO.Solid education on Computer Science.Native speaker in Portuguese and Fluent in English.Program and Project Manager at Accenture’s Largest Client in Brazil- Responsible for managing and implementing the transformation project field force, involving functional team in Brazil, Delivery Center in Portugal and software provider in Israel;- Responsible for the qualification of opportunity, development of commercial and technical proposal, sale and delivery;Program and Project Manager at Accenture’s Largest Client in Brazil- Responsible for managing and implementing the customer channel restructuring (web portal), new content manager and E-billing (paper-free billing);- The project received the award “Best Self-Service Technology” in 8th Annual Top Ranking Performers in the Contact Center Industry Awards Program;Additional skills: Scope Management, Quality Management, Human Resource Management, Time Management, Team-Building, Mentoring, Cost Management , Communications Management, Selling negotiations, Cost Management, Stakeholder Management, Risk Management, Interpersonal Skill