- Collaborated with IT, Digital Transformation, Procurement, and Operations Support teams in the planning and execution of digital projects for incident resolution and technological solution development. - Created new procedures and process changes based on data collection. - Driven the definition of feature roadmaps and prioritized backlog items for development sprints.

Client: Banistmo Panama-Process Automation, RPA Beginner-Offer AI tools, project analytics, and corporate initiatives to improve the experience of our clients, reduce operating costs and create new business opportunities based on information.-Analyzed KPIs to give support and added value to the company's operations committee for decision-making, resulting in an increase in productivity.-Identified opportunities for process improvements within the digital information management system.

-Coordinated the import shipments for service centers.-Established warranty policies and procedures for the technician's team, which led to an increase in customer satisfaction.-Improvement in internal processes, control of management KPIs, and monthly productivity.-Provide and track detailed data, including cost, service, projects, savings, and supplier performance driving a productive improvement agenda.