- Led digital transformation initiatives across Latin America, focusing on cloud solutions and business automation.- Supported small and medium businesses in 20 Spanish-speaking countries, enabling SMBs to optimize IT solutions and reduce costs.- Responsible for assisting customers in developing effective licensing strategies and programs, providing best practices, and identifying cost-saving opportunities for software licensing and renewals. Collaborated directly with customers and partners across Latin America to ensure optimal licensing solutions.- Provide expert advice and consultation on licensing solutions for complex customer scenarios, including decisions on whether or not to renew long-term commercial licensing agreements and the identification of optimization strategies for cost savings during cloud migrations.

- Provided consulting services and technical gap analysis to K-12 and Higher Education institutions accross the United States.- Collaborated with Microsoft SMB and Authorized Partners to offer cloud solutions and virtual reality hardware.- Focused on enhancing teacher’s classroom technology for collaboration and critical thinking.

- Provided cloud solutions consulting, deployment, migration, and technical support services.- Worked closely with SMB/EDU customers to empower them with Microsoft products.- Leveraged support activities for Office, Windows, and computer devices.- Support Cloud products with a specific focus on Microsoft 365 and Azure Cloud Solutions - Proactively assess customer’s needs and recommend complete solutions that enhances their overall customer experience and achieving high customer satisfaction and trust.

Self-Employed- Provided technology consulting services to K-12 schools, including project management and business process improvement.

Single focal point for technology services, including policies, systems, procedures, administrative services, and technology project management.Oversee day-to-day operations of technology services and information systems adoptions and implementations, establishing policies, procedures, standards, and objectives related to IT and customer experience. Directed total life cycle hardware and software services ($9m) supporting a multicultural and diverse population of approximately 15,800 students and 2,100 staff members in 28 buildings. Supervised, trained, mentored and focused on talent development of a first-rate team of 18 support professionals; Followed ITIL Core Foundation ITSM principles to successfully align IT services with the needs of the organization. Experience in using human-centric design thinking principles to create programs and initiatives that deliver the best user experience. This includes collaborating with cross-functional teams to support multiple implementations effectively. Accountable for the successful development and execution of technology-related contracts such as Requests for Information, Quotes and Qualifications, and Proposals (RFIs, RFQs, RFQQs and RFPs-RFXs).

$9m in successful technology deployments benefiting 14,000 students and 1,700 staff members in six years.Provided tactical and strategic input on district network planning and infrastructure development, Evaluated and recommended hardware and software solutions, identifying stakeholder requirements, feasibility of solutions, and the impact on IT support staff and students. Facilitated weekly meetings to improve the quality of services and reduce ticket resolution times. Identified and recommended appropriate technology for managing customer service, tracking help desk incidents, service requests and analyzing performance metrics. Coordinated directly with Capital Projects team designing and planning of new school classrooms leading-edge technologies outcomes. Participated in strategic decision-making process with IT governance to evaluate new technology initiatives.

Provided network support for multiple schools, impacting 170 classrooms and about 1,000 computers. Deployed 172 computers to school front office managers, nurses, and counselors staff members during first-year conversion project from Mac to PC computers, migrating all forms, data, documents, and spreadsheets to Microsoft Office. Led project centralizing all 23 individual Follett library databases to a centralized intranet web-based system, coordinating conversion of 23 Mac library systems to a Windows relational database.