Ricardo Guevara

Ricardo Guevara Email and Phone Number

Service Dispatcher @ M&S Cargo Express
Mejicanos, San Salvador Department, SV
Ricardo Guevara's Location
Mejicanos, San Salvador, El Salvador, El Salvador
About Ricardo Guevara

Ricardo Guevara is a Service Dispatcher at M&S Cargo Express.

Ricardo Guevara's Current Company Details
M&S Cargo Express

M&S Cargo Express

View
Service Dispatcher
Mejicanos, San Salvador Department, SV
Website:
mscargoexpress.com
Employees:
6
Ricardo Guevara Work Experience Details
  • M&S Cargo Express
    Service Dispatcher
    M&S Cargo Express
    Mejicanos, San Salvador Department, Sv
    View
  • Telus International Central America
    Customer Experience Analyst
    Telus International Central America Jan 2020 - Present
    El Salvador
    Call evaluation, making sure the agents followed the guidelines, providing feedback to their performances during their interaction.Providing induction to the new hire agents so they can be related to the procedures and the evaluation forms.Give workshops to the bottom performance agent that needs to have a better understanding of the procedures.Scrubbing DSAT and detection in areas of opportunity send reminders to the agent.Internal and External calibrations to get a better understanding of the guidelines for the evaluations.Making Daily reports to provide visibility to the other sites around the globe.
    View
  • Telus International Central America
    Technical Specialist
    Telus International Central America Apr 2016 - Jan 2020
    El Salvador
    Provide support to all the tech support agents, helping them with escalation, new customers by providing advanced steps for problems solution. Making sure the agents and customers had a better experience. Also, provided assistance to the customer via Email making sure to resolve the issue ASAP.
    View
  • Telus International Central America
    Customer Service Technician
    Telus International Central America Dec 2013 - Apr 2016
    El Salvador
    Worked in the contact center as tech support, modems, routers, IP phone, internet configuration for DSL, Cable, the configuration of DSLAM.
    View

Ricardo Guevara Education Details

  • Esi
    Esi
    Bachelor'S Degree

Frequently Asked Questions about Ricardo Guevara

What company does Ricardo Guevara work for?

Ricardo Guevara works for M&s Cargo Express

What is Ricardo Guevara's role at the current company?

Ricardo Guevara's current role is Service Dispatcher.

What schools did Ricardo Guevara attend?

Ricardo Guevara attended Esi.

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