Ricardo Henriques

Ricardo Henriques Email and Phone Number

Customer Intelligence and Compete Director - Azure @ Microsoft
redmond, washington, united states
Ricardo Henriques's Location
Portugal, Portugal
Ricardo Henriques's Contact Details

Ricardo Henriques work email

Ricardo Henriques personal email

Ricardo Henriques phone numbers

About Ricardo Henriques

Technology leader, problem solver, dot connector, green software explorer. At my best when people, technology and business are in the mix. Currently leading Azure Customer Experience Engineering teams at Microsoft, turning customers into fans while learning how to improve the platform.

Ricardo Henriques's Current Company Details
Microsoft

Microsoft

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Customer Intelligence and Compete Director - Azure
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Ricardo Henriques Work Experience Details
  • Microsoft
    Program Management Director - Customer Intelligence And Compete
    Microsoft Oct 2024 - Present
    Lisbon, Portugal
  • Microsoft
    Global Engineering Director (Apps) - Fasttrack For Azure - Azure Cx Engineering
    Microsoft Jul 2023 - Oct 2024
    Responsible for leading the Apps engineering team, globally. My team guides customers to success with their Azure application development projects while learning how to improve the product and ultimately the experience for all Azure customers. Responsible for setting the group's strategy for Apps and managing relationships with Azure product teams at executive level to jointly identify opportunities for customer experience improvements. Part of the group's global… Show more Responsible for leading the Apps engineering team, globally. My team guides customers to success with their Azure application development projects while learning how to improve the product and ultimately the experience for all Azure customers. Responsible for setting the group's strategy for Apps and managing relationships with Azure product teams at executive level to jointly identify opportunities for customer experience improvements. Part of the group's global Leadership Team, and reporting directly to the group's VP. Show less
  • Microsoft
    Emea Lead - Fasttrack For Azure - Azure Customer Experience Engineering (Cxp)
    Microsoft Jun 2021 - Jun 2023
    Responsible for leading a cross-functional team of over 100 people, composed of Program Managers and Cloud Engineers, dedicated to the EMEA region. Part of the group's global Leadership Team, and reporting directly to the group's VP. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers… Show more Responsible for leading a cross-functional team of over 100 people, composed of Program Managers and Cloud Engineers, dedicated to the EMEA region. Part of the group's global Leadership Team, and reporting directly to the group's VP. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers with world class satisfaction and confidence. Show less
  • Microsoft
    Program Manager Lead - Fasttrack For Azure - Azure Customer Experience Engineering (Cxp)
    Microsoft May 2018 - Sep 2021
    Responsible for leading a team of 30 Program Managers dedicated to the EMEA region. Part of the group's EMEA Leadership Team, and reporting directly to the regional leader. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers with world class satisfaction and confidence.
  • Microsoft
    Technical Delivery Manager - We/Portugal
    Microsoft Jul 2016 - May 2018
    Responsible for leading a team of 30 international consultants, focused on Business Productivity technology, across Portugal, Greece, Poland and Romania, and delivering to customers across EMEA. My team was responsible for the architecture design, project execution and presales of consulting services for the top end of Enterprise customers.
  • Microsoft
    Ww Community Lead - Sports Industry
    Microsoft May 2013 - May 2018
    Lisbon Area, Portugal
    As a stretch assignment and personal growth challenge, I have proposed, created and led a global community across the company to connect those working in the Sports industry.My responsibilities involved driving community growth, participation and activity, as well as create synergies across the company. Additionally, I contributed and led presales opportunities in this industry, resulting in major wins and partnerships for Microsoft in this space.
  • Microsoft
    Group Manager - We Customer Service And Support - Austria, Italy, Switzerland
    Microsoft Dec 2015 - Jul 2016
    Lisbon Area, Portugal
  • Microsoft
    Country Business Manager - Customer Service And Support - Western Europe
    Microsoft Jul 2013 - Dec 2015
    Lisbon Area, Portugal
  • Microsoft
    Premier Field Engineering Manager - We/Portugal
    Microsoft Dec 2011 - Dec 2015
  • Microsoft
    Application Development Manager
    Microsoft Jul 2010 - Dec 2011
    The purpose of the ADM is to provide Microsoft customers access to a wide range of product and application development expertise to help software developers accelerate the development cycle and produce successful applications, while managing the scope of the customer's Premier Support contract.Technologically speaking, focus is on ALM and Cloud solutions envisioning, designing and development.
  • Microsoft
    Technical Account Manager
    Microsoft Apr 2009 - Dec 2011
    I have been working as the Technical Account Manager for major finantial market customers, providing support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account. The TAM: • Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health • Manages support delivery on reactive incidents provided by Microsoft CSS • Knowledgeable on a wide… Show more I have been working as the Technical Account Manager for major finantial market customers, providing support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account. The TAM: • Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health • Manages support delivery on reactive incidents provided by Microsoft CSS • Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification • Maintains Support Delivery Plans that sales can use for opportunities and renewal • Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs Show less
  • Microsoft
    Application Development Consultant
    Microsoft Jan 2008 - Jun 2010
    Microsoft Application Development Consulting offers a continuing relationship with a skilled and trusted advisor who will build an in-depth understanding of your people and your business to help you address your software development challenges. My work is to bring customers access to a tremendous range of Microsoft support, knowledge and recommendations which are based on broad industry experience and Microsoft best practice. As ADC I work with customers throughout the… Show more Microsoft Application Development Consulting offers a continuing relationship with a skilled and trusted advisor who will build an in-depth understanding of your people and your business to help you address your software development challenges. My work is to bring customers access to a tremendous range of Microsoft support, knowledge and recommendations which are based on broad industry experience and Microsoft best practice. As ADC I work with customers throughout the development lifecycle from inception to delivery, helping select the best application architecture or review your proposed designs, helping people develop new technical skills that help to improve productivity and code quality, conducting code reviews or helping troubleshoot and solve hard to find software bugs. Show less
  • Safira
    Manager
    Safira Sep 2006 - Jan 2008
  • Safira
    Senior Software Engineer
    Safira Sep 2001 - Sep 2006
  • Minimal
    Software Developer
    Minimal Oct 1999 - Sep 2001

Ricardo Henriques Skills

Software Development .net C# Microsoft Sql Server Cloud Computing Sharepoint Microsoft Technologies Software Project Management Management Web Development Visual Studio Iis Enterprise Architecture Software Engineering Team Leadership Architectures People Management Innovation Development

Ricardo Henriques Education Details

Frequently Asked Questions about Ricardo Henriques

What company does Ricardo Henriques work for?

Ricardo Henriques works for Microsoft

What is Ricardo Henriques's role at the current company?

Ricardo Henriques's current role is Customer Intelligence and Compete Director - Azure.

What is Ricardo Henriques's email address?

Ricardo Henriques's email address is ri****@****ail.com

What is Ricardo Henriques's direct phone number?

Ricardo Henriques's direct phone number is +1 425-882*****

What schools did Ricardo Henriques attend?

Ricardo Henriques attended Instituto Superior Técnico.

What skills is Ricardo Henriques known for?

Ricardo Henriques has skills like Software Development, .net, C#, Microsoft Sql Server, Cloud Computing, Sharepoint, Microsoft Technologies, Software Project Management, Management, Web Development, Visual Studio, Iis.

Who are Ricardo Henriques's colleagues?

Ricardo Henriques's colleagues are Ximena Charles, Ana Beatriz Barcellos, Pedro Paskal, Katie Steinmeyer, Laura Gallego, Firuz Qocayev, 魏琦潇.

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