Ricardo Henriques Email & Phone Number

Portugal

Lisbon, Portugal

Responsible for leading the Apps engineering team, globally. My team guides customers to success with their Azure application development projects while learning how to improve the product and ultimately the experience for all Azure customers. Responsible for setting the group's strategy for Apps and managing relationships with Azure product teams at executive level to jointly identify opportunities for customer experience improvements. Part of the group's global… Show more Responsible for leading the Apps engineering team, globally. My team guides customers to success with their Azure application development projects while learning how to improve the product and ultimately the experience for all Azure customers. Responsible for setting the group's strategy for Apps and managing relationships with Azure product teams at executive level to jointly identify opportunities for customer experience improvements. Part of the group's global Leadership Team, and reporting directly to the group's VP. Show less

Responsible for leading a cross-functional team of over 100 people, composed of Program Managers and Cloud Engineers, dedicated to the EMEA region. Part of the group's global Leadership Team, and reporting directly to the group's VP. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers… Show more Responsible for leading a cross-functional team of over 100 people, composed of Program Managers and Cloud Engineers, dedicated to the EMEA region. Part of the group's global Leadership Team, and reporting directly to the group's VP. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers with world class satisfaction and confidence. Show less

Responsible for leading a team of 30 Program Managers dedicated to the EMEA region. Part of the group's EMEA Leadership Team, and reporting directly to the regional leader. My team meets customers where they are in the Azure migration journey and guides them to success, while learning how to improve the product and ultimately the experience for all Azure customers. In these 2 years, we have helped thousands of Azure customers with world class satisfaction and confidence.

Responsible for leading a team of 30 international consultants, focused on Business Productivity technology, across Portugal, Greece, Poland and Romania, and delivering to customers across EMEA. My team was responsible for the architecture design, project execution and presales of consulting services for the top end of Enterprise customers.

Lisbon Area, Portugal

As a stretch assignment and personal growth challenge, I have proposed, created and led a global community across the company to connect those working in the Sports industry.My responsibilities involved driving community growth, participation and activity, as well as create synergies across the company. Additionally, I contributed and led presales opportunities in this industry, resulting in major wins and partnerships for Microsoft in this space.

Lisbon Area, Portugal

Lisbon Area, Portugal

The purpose of the ADM is to provide Microsoft customers access to a wide range of product and application development expertise to help software developers accelerate the development cycle and produce successful applications, while managing the scope of the customer's Premier Support contract.Technologically speaking, focus is on ALM and Cloud solutions envisioning, designing and development.

I have been working as the Technical Account Manager for major finantial market customers, providing support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account. The TAM: • Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health • Manages support delivery on reactive incidents provided by Microsoft CSS • Knowledgeable on a wide… Show more I have been working as the Technical Account Manager for major finantial market customers, providing support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account. The TAM: • Is the trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health • Manages support delivery on reactive incidents provided by Microsoft CSS • Knowledgeable on a wide range of Microsoft technology with industry recognized IT Operations certification • Maintains Support Delivery Plans that sales can use for opportunities and renewal • Manages the delivery and follow-up of proactive support designed to reduce reactive support cases and costs Show less

Microsoft Application Development Consulting offers a continuing relationship with a skilled and trusted advisor who will build an in-depth understanding of your people and your business to help you address your software development challenges. My work is to bring customers access to a tremendous range of Microsoft support, knowledge and recommendations which are based on broad industry experience and Microsoft best practice. As ADC I work with customers throughout the… Show more Microsoft Application Development Consulting offers a continuing relationship with a skilled and trusted advisor who will build an in-depth understanding of your people and your business to help you address your software development challenges. My work is to bring customers access to a tremendous range of Microsoft support, knowledge and recommendations which are based on broad industry experience and Microsoft best practice. As ADC I work with customers throughout the development lifecycle from inception to delivery, helping select the best application architecture or review your proposed designs, helping people develop new technical skills that help to improve productivity and code quality, conducting code reviews or helping troubleshoot and solve hard to find software bugs. Show less