Ricardo Hernandez Email & Phone Number

New Bruanfels, Texas

San Antonio, Texas

Creates outstanding customer service and drives sales and profit though the execution of store strategies; including leading and engaging the team, and delivering operational excellence standards* Reviews operating statement and targeted sales/expense/operational tools to quickly identify and prioritize areas of opportunity, determines root causes of the opportunity, and sets team direction to maximize sales and/or team performance to deliver expense / profitability targets * Maintains a positive and inclusive associate engagement environment by championing and supporting associate and manager needs in the store* Models and holds team accountable for outstanding customer service; emphasizes Greet, Respect, and Thank approach * Communicates the company vision and direction to the teams which clearly defines success and inspire execution and results* Ensures that all leaders and supervisors use the Coaching for Growth model, drives leadership training and career counseling

Plano, Texas

Promoted to manage a new store opening in West Plano, TX and administer P&L for a $62M Super Target; led daily operations and activities of 11 direct reports, 25 supervisors, and 220 sales associates. Achieved top 10% total company store ranking (179 out of 1,775 stores) among all sites nationwide at end of 2012. Drove daily store activity related to branding, service experience, team culture, coaching, sales, shortage, expense controls, grocery ordering, food safety, and profit optimization. Exceeded profit contribution percentage goal for the first time in 2001 and 11 of the 12 subsequent years. Completed a total store remodel project in 2012 that involved revamping 85% of the store in four months; handled staffing, training, planning, communication, execution, and contractor collaboration for the assignment. Captained the team that created a Pre-Transitional Merchandising Best Practice for Target 2009. Managed efforts as store hosted Target’s first and only Wal-Mart Board of Directors visit in 2008. Selected as the electronic product code test store as the only location with a second-generation rollout. Served a technical training store for market with store team leaders and executives.Team & Leadership Awards Won district shortage, district development, and Q3 best-in-class payroll and expense awards in 2011; achieved sales, payroll, and profit contribution targets 2001-2003, 2005, 2007, and 2009. Earned Team Development Award in 2010, Coaching & Development Award in 2009, and Branding Leadership /Leadership Excellence awards in 2006 for a 72-store group. Named Store Team Most Valuable Player in an 11-store district in 2007 and 2009 and received Sales Driver and Leadership Value Added awards for a 300-store region in 2003.

Transferred to manage a high-volume Texas border store in McAllen, TX; oversaw eight direct reports and drove the team to generate $52M in annual revenue and capture tenth place ranking nationwide for softlines sales. Mentored and led team to surpass sales budget $800K in 1998; store earned Golden Contribution Awards for sales, payroll, and profit achievements in 1998 and 1999. Functioned as district assessment captain and district master trainer for two years.

Opened and managed a new store in McKinney, TX, leading seven direct reports in growing revenue to $34M. Served as a technical training store for district executives. Achieved pre-opening payroll budget for new store opening and exceeded both new store and sales budgets. Won Regional Rookie of the Year Store Team Leader Award in 1995.