I worked in the Command Center at Algar Telecom, where I was responsible for analyzing key performance indicators (KPIs), providing support, monitoring, and managing regional teams. The Command Center focused on managing the CAPEX and OPEX indicators of technical teams, ensuring integration and collaboration across internal departments, suppliers, business partners, and field supervisors. I utilized various systems and tools to optimize communication and processes, fostering strategic… Show more I worked in the Command Center at Algar Telecom, where I was responsible for analyzing key performance indicators (KPIs), providing support, monitoring, and managing regional teams. The Command Center focused on managing the CAPEX and OPEX indicators of technical teams, ensuring integration and collaboration across internal departments, suppliers, business partners, and field supervisors. I utilized various systems and tools to optimize communication and processes, fostering strategic relationships and consistently driving results. Show less

I worked at KWS Sementes, where I was responsible for providing commercial support in the development of new corn hybrids. My role included configuring and applying the SmallPlot and AgService systems, as well as developing reports and dashboards with key data on productivity, weight, common diseases, and plant growth results. I also played a key role in implementing systems and adding data for the Sorgo product. Additionally, I assisted in the separation and segmentation of seeds for hybrid… Show more I worked at KWS Sementes, where I was responsible for providing commercial support in the development of new corn hybrids. My role included configuring and applying the SmallPlot and AgService systems, as well as developing reports and dashboards with key data on productivity, weight, common diseases, and plant growth results. I also played a key role in implementing systems and adding data for the Sorgo product. Additionally, I assisted in the separation and segmentation of seeds for hybrid distribution to regional coordinators. I actively participated in strategic meetings related to the development of new hybrids and contributed to the delivery of results. Show less

I worked at UP Brasil, a company specializing in corporate benefits such as Meal Vouchers (VA) and Food Vouchers (VR), where I was responsible for managing the CRM (Piperun) and generating management reports. My duties included analyzing key performance indicators (KPIs), supporting the commercial department in the use and optimization of the CRM, as well as planning and controlling production in call centers. I was also responsible for analyzing commercial numbers and processes, always focused… Show more I worked at UP Brasil, a company specializing in corporate benefits such as Meal Vouchers (VA) and Food Vouchers (VR), where I was responsible for managing the CRM (Piperun) and generating management reports. My duties included analyzing key performance indicators (KPIs), supporting the commercial department in the use and optimization of the CRM, as well as planning and controlling production in call centers. I was also responsible for analyzing commercial numbers and processes, always focused on improving efficiency and results. Show less

As the IT and Operations Leader, I managed the CRM Cobmais and was responsible for configuring Callflex customer service systems. My role involved analyzing, processing, and sending operational reports, as well as leading collection operations during the afternoon/night shift. I also managed technical aspects of Production Planning and Control (Control Desk, MIS), Business Intelligence, KPI management, and the Planning team. Furthermore, I handled equipment inventory management, network… Show more As the IT and Operations Leader, I managed the CRM Cobmais and was responsible for configuring Callflex customer service systems. My role involved analyzing, processing, and sending operational reports, as well as leading collection operations during the afternoon/night shift. I also managed technical aspects of Production Planning and Control (Control Desk, MIS), Business Intelligence, KPI management, and the Planning team. Furthermore, I handled equipment inventory management, network configurations, facilities, local and remote support, maintenance of customer service systems, and management of IT operational demands. Show less

I worked as a Senior Production Planning and Control Analyst, where I was responsible for configuring customer service systems, analyzing, processing, and sending operational reports. I led the collection operations during the afternoon/night shift, performing technical functions related to Production Planning and Control, including managing the Control Desk and MIS. I was also involved in Business Intelligence, focusing on KPI management and leading the Planning team. Additionally, I was… Show more I worked as a Senior Production Planning and Control Analyst, where I was responsible for configuring customer service systems, analyzing, processing, and sending operational reports. I led the collection operations during the afternoon/night shift, performing technical functions related to Production Planning and Control, including managing the Control Desk and MIS. I was also involved in Business Intelligence, focusing on KPI management and leading the Planning team. Additionally, I was responsible for equipment inventory management, network configurations, local and remote support, maintenance of customer service systems, and handling the operational demands of the IT department. Show less

I worked at Algar Tech, where I was responsible for operational support, executing planning and monitoring reports, as well as closing results related to operational awards. I was also in charge of managing the operational support and informational pages of the Bradesco system, ensuring their continuous organization and updates.

I worked at Virtual Connection, where I was responsible for monitoring active operations and configuring the WeOn customer service systems. My duties included analyzing, importing, and tracking mailing lists, as well as analyzing and sending operational reports. Additionally, I played a key role in Business Intelligence, managing KPIs and leading the Planning team to ensure process efficiency and quality.

I worked at Bradesco Cartões in the Accounts Development Unit (UDC), where I was responsible for account monitoring and analysis, as well as developing commercial strategies. My role included providing support and service to establishments that accept American Express cards, ensuring satisfaction and efficient use of services.

During my first tenure at Algar Tech, I consistently exceeded sales targets for American Express personal cards and later provided corporate client support in the HelpDesk role. In the Tricard project, I also surpassed sales targets for Tricard cards and associated products, such as optional insurance, and assisted the inbound team in supporting merchants. Additionally, I provided local support for Algar Agro, including computer maintenance, incident registration and tracking, knowledge base… Show more During my first tenure at Algar Tech, I consistently exceeded sales targets for American Express personal cards and later provided corporate client support in the HelpDesk role. In the Tricard project, I also surpassed sales targets for Tricard cards and associated products, such as optional insurance, and assisted the inbound team in supporting merchants. Additionally, I provided local support for Algar Agro, including computer maintenance, incident registration and tracking, knowledge base maintenance, incident and problem management, inventory control, SLA compliance, and prompt restoration of normal user services, minimizing the impact of IT failures on business operations.During my first tenure at Algar Tech, I consistently exceeded sales targets for American Express personal cards and later provided corporate client support in the HelpDesk role. In the Tricard project, I also surpassed sales targets for Tricard cards and associated products, such as optional insurance, and assisted the inbound team in supporting merchants. Additionally, I provided local support for Algar Agro, including computer maintenance, incident registration and tracking, knowledge base maintenance, incident and problem management, inventory control, SLA compliance, and prompt restoration of normal user services, minimizing the impact of IT failures on business operations. Show less