Ricardo Ho Email & Phone Number

Toronto, Canada Area

- Led a support team of 11 analysts, to assist in the execution of data analysis for over 3,000 entries under a tight schedule- Spearheaded weekly engagement meetings to encourage team members brainstorm ideas for process improvement and ensure alignment with project needs- Strategically managed the internal team, company’s resources, and workflow process.

Woodbridge, ON

- Successfully managed a portfolio of key clients such as Hershey, Henkel, Dr. Oetker, and L’Oreal, to a combined net worth of at least $1M, consistently delivering an execution rate of 95% or better- Efficiently allocated funds to areas of lower risk to minimize impact of expenses, achieving savings of 30% of budget- Initiated and participated in over 24.

Toronto, Canada Area

- Assisted the Account Manager with account directives and communication with Regional Field Managers- Executed data analysis utilizing various tools including Tableau and Excel formulas (pivot tables, VLOOKUP, INDEX & MATCH, nested formulas) ensuring 100% reporting accuracy for our clients- Effectively coordinated multiple client projects under tight.

Toronto, Canada Area

-Exceeded customer retention rates of over 40% of target, resulting in improved client relations-Established rapport and empathy with clients over the phone to enhance experience and increase loyalty-Maintained record of outstanding persuasion and service skills by consistently attaining scores of 100% in all quality tests-Audited new and existing customer.

Ryerson University

-Successfully hosted the 2014 Annual Welcome Party event, with over 600 attending guests, including the Chancellor and Vice President of the school-Provided academic and social guidance to a group of 70 students, ensuring their success around campus and in Toronto-Collaborated in a team of 10 to develop event posters and distributed them through social.

Toronto, Canada Area

-Supported a team of 5 by providing assistance in the use of inventory control systems-Accurately recorded, restocked, and assigned inventory while greeting customers

Toronto, Canada Area

-Handled credit, debit and cash sales while ensuring accurate input of orders-Often met or exceeded end-of day target sales of products for the assigned shift-Praised by management for exceptional speed and accuracy of deliveries whilemaintaining high service standards

133 Old Kennedy Rd Markham, ON, L3R 0L5

-Facilitated a class of 15 adult students by simplifying learning through a variety ofteaching and learning strategies-Prepared and graded technical and linguistic tests to students

Simón Bolívar Ave And 62nd Street C. West, Panama City, Panama

-Lead customers to their seats and assisted them with ordering food-Worked at a very fast pace during peak hours while ensuring great customer experience-Provided additional assistance to co-workers when needed in areas such as food preparation

Panama City, Panama

-Performed cash and debit transactions while ensuring customer satisfaction-Managed customer returns and exchanges on an ad hoc basis-Ensured the quality of the delivery of new products and fresh produce to the store on a daily basis

801 Broberg Street, Albrook, Panama

-Handled customer concerns relating to home appliances over the phone-Performed on-the-job training for call-taking skills reinforcement in a fast-paced environment-Applied excellent customer-oriented skills when handling follow-up calls to customers

Bachelor Of Commerce - Finance Major, Finance, General

Activities and Societies: Ryerson University Finance Society Night Gala Fall 2011Graduated High School With Honors (2007-2008)

Course Completion, Computer Science

Course - Fundamentals of Programming in Python

Computer Programming

I took 8 courses in total and they were heavily focused on working with teams and technical skills. Therefore, I often met with other.