Ricardo Jacobo Email and Phone Number

• Responsible for controlling admission to suites• Walk-through of suites with the client day of event• Respond to clients’ needs with any questions or concerns• Demonstrated situation awareness skills to be able to identify issues and opportunities

Handling incoming and outgoing mail, answering phone calls, greeting residents and guest, scheduling transportation appointments and guest rooms, maintaining web based community channel, processing maintenance requests, filing, typing, copying and faxing, training Front Desk staff.

• Answering and direct phone calls• Creating and maintaining databases• Organize and schedule appointments• Develop and maintain a filling system

Serve residents, family members and visitors in a professional, dignified, efficient and courteous manner. Accurately and professionally take residents and guests food and beverage orders and enter them into Micros. Set up and break down tables. Assure compliance with all proper serving techniques/etiquette. Maintain a safe and secure environment for residents, and guests, following safety standards.

Provide support in administering front office operations and supervise staff on a daily basis, place bulk food & beverage orders with vendors, work with managers and employees to ensure efficient check-in and check-out process for hotel guests, maintain employee and guests satisfaction.

Book guest reservations, welcome and register them upon arrival, verify personal information with the guest such as address, email address, phone number, and credit information, be proficient in kiosk operations assist as necessary, share knowledge of hotel facilities and local areas, accept payments for reservations and bill them appropriately, issue luggage claims and check guest luggage when requested, listen and respond to any guest concerns in an efficient and professional manner

Providing an exceptional customer experience through offering assistance when needed, ensuring product is on the floor and sized appropriately, and all customers have a quick and efficient cash wrap experience. Additional tasks include stocking, cleaning, and folding merchandise.

Providing a positive customer experience that leads to improve satisfaction and sales. Processing transactions accurately and efficiently in a fast-paced environment while introducing services and products that meet the customers needs and encourage customers to expand their relationship with Bank of America.

Handling incoming and outgoing mail, answering phone calls, greeting residents and guest, scheduling transportation appointments and guest rooms, maintaining web based community channel, processing maintenance requests, filing, typing, copying and faxing, training Front Desk staff.

Serve residents, family members and visitors in a professional, dignified, efficient and courteous manner. Accurately and professionally take residents and guests food and beverage orders. Set up and break down tables. Assure compliance with all proper serving techniques/etiquette. Maintain a safe and secure environment for residents, and guests, following safety standards.