Ricardo Harrison Email & Phone Number

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

As a Tier 1 Technical Support Specialist, I provide a high level of customer service and technical expertise to troubleshoot and resolve end-user computing issues. My responsibilities include:- Acting as the first point of contact for end-users, reporting issues through various channels such as telephone, email, web portal, and providing timely and effective resolution to their requests.- Troubleshooting and resolving technical problems, assessing the customer's priority and impact, and escalating issues to senior support when necessary.- Utilizing diagnostic tools and remote utilities to assist with troubleshooting and resolving problems.- Conducting research on solutions to issues from internal and external sources.- Deploying and managing PCs, peripherals, and printers, ensuring their proper operation and performance.- Logging service requests for hardware and software into the service management system and tracking them through to successful resolution.- Identifying, prioritizing and executing work activities based on changes in the work environment.- Collaborating with end-users to continually improve services and processes.- Staying up-to-date with emerging technologies and industry trends to maintain a high level of technical proficiency.I take pride in delivering exceptional customer service and ensuring that end-users have a positive experience when interacting with the Service Desk. My strong technical skills, attention to detail, and ability to work collaboratively with colleagues make me a valuable asset to any organization.

Edmonton, Alberta, Canada

- Maintain, deploy, analyze, troubleshoot and repair workstations, laptops and other computer hardware and related peripherals. - Document troubleshooting steps to resolve hardware related issues.- Ensure timely updates are entered into the service management tool.

Kelowna, British Columbia, Canada

- Maintain, deploy, analyze, troubleshoot, and repair workstations, laptops, printer systems and other computer hardware and related peripherals. - Document, maintain, upgrade or replace hardware and software systems. - Perform diagnostic repairs and preventative maintenance for clients in the local area.- Train and consult end users on workstations, laptops, printer functions and other computer hardware and related peripherals as required.- Ensure timely updates are entered into the service management tool.

I am a part time online broadcaster and community manager with a focus on entertainment.

Winfield, Kelowna, Bc

- Perform weighing and document weights of tablets- Maintain and operate equipment- Handle packaging materials and bulk capsules for each order- Visually inspect gelatin capsules for defects, primarily leaks- Disassemble, clean and reassemble packaging equipment

Kelowna, Bc

Provides general email and support on a daily basis that requires:- Extensive product knowledge- Accurate and detailed account management- AdaptabilityProvides general live chat and phone support on a regular Basis that requires:- Extensive product knowledge- Accurate and detailed account management- Product related experiences including role-playingMaintain a safe environment and ensure a positive experience for players and parents- Process moderation reports, including social media moderation- Process account names- Process UGC submissions

Kelowna, British Columbia

• Responsible for preparing and serving food, operating kitchen equipment, ringing up sales, and cleaning work stations.

Kelowna

- Opening responsibilities including clean and prepare the work area, clean the cooking surfaces and utensils, and making sure that the supply inventory is well stocked.- Other responsibilities include cooking batches of pre-ordered food.

Kelowna, Bc

- Worked as part of the Help Desk team.- Worked as part of the Field Technicians team to complete various IT projects such as installing and configuring computer hardware, software, systems, networks, printers and scanners.- Planning and undertaking scheduled maintenance and upgrades.- Monitor hardware and software on LAN/WAN systems.

Jamaica

- Worked in a technical call center environment providing service by communicating effectively with technical and non-technical team members via phone, email or in person.- Was responsible for responding to IT tickets, emails and requests.- Installed and configured computer hardware & mobile phone systems and software.- Evaluated new software and security risks.- Identified, isolated and repaired computer equipment showing wear and tear.- Perform preventative maintenance routines.- Executed network administration functions, set up network user accounts/permissions and reset passwords.- Troubleshoot and diagnosed technical issues and performed backup/restore initiative.- Maintained tape library and monitors to ensure the availability of backup resources.

Jamaica

Created, designed and managed the club website

Jamaica

- Resolved users IT related issues- Upgraded/Deployed new computer equipment- Created a PC Audit Software for keeping track of currently deployed equipment and equipment needing to be upgraded.

Diploma, Network And Telecommunications Engineering Technology

Activities and Societies: ASTTBC - Built an IOT Project which allowed us to display parking lot availability & decrease the time spent.

Bachelor Of Science (B.Sc), Information Science

Activities and Societies: Appointed as Web Developer for the website of the NCU’s Computer Hardware and Information Processing Specialist.