Ricardo J. Küstermann Email and Phone Number

Ongoing IT project with focus on Domotic/Domestic AI Integration. Research, cost analysis, project management, Early stage analysis of the Project..

In charge of a post pandemic economic restructuring plan of the family's assets. Development of new businesses: Real Estate. Involved in the construction project of a new building in Morón, Buenos Aires ("Miradores de Rosas"). Contracts, interested parties, foreclosure, bonds, compliance with milestones, others). Development of a business venture for advertising on public streets ("Impacto al Paso") in Mendoza. Project management, negotiations, networking, cost analysis. Other passive income ongoing projects.

Regional Company specialized in gastronomic service and solutions. Annual turnover U$S 400.000 (2019). Managing 23 team members in 6 branches and main / secondary production plants. 8000+ customers. Annual Budget controlling. Investments. Cash Flow. Cost structure of Products and Services. Projects Management. Revenue and management indicators. Reengineering processes (Administration, Operations, Sales, etc.). Banks, Suppliers and Customers management. Outsourcing (Legal, Accounting, Stakeholders, etc.). New investment projects and new businesses evaluation. Procedures Development. Focus on major digital transformation.

Co-owner of a Lérida Catering and Buffet franchise. Regional company specialized in gastronomic service and solutions. Part of a scaled acquisition plan involving new franchises opening and outsourced production plant of the brand. Premio 2016 /2017 a la franquicia con mayor nivel de ventas por 2 años consecutivos.

Viability analysis for implementation of a Tier 1 / 2 remote help desk start-up in Brazil, Argentina or Chile. IT Business Analyst / Project Management. ITSM implementation (ITIL Framework). PMI lifecycle compliance. Hardware, Software Infrastructure planning. Project budgeting, cost-benefit analysis. RFP, RFQ, RFI.

Reporting to the IT Global Manager (Argentina). Responsible for a Team of 17 people, support to +1000 users in 21 offices and operating bases. Managing IT support for 9 offices in 7 states, 2 core business areas (Hydro and Wind power), 27 wind farms. Following regional budget for OPEX-CAPEX as part of the Global IT portfolio budget. Planning, executing, controlling and improving IT activities. Following portfolio projects: Integrating cross-areas /cross-cultural staff, contracts, outsourcing, costs, quality control, milestones and goals compliance, risks, resources, monitoring scope creeps, communication with Stakeholders. Aligning IT with Internal Audit and Quality, Safety and Environment in compliance with ISO 900x/14001. Continuing with Interim management functions for Venezuela and Malaysian Helpdesk Support.

Responsible for Team of 19 cross-cultural members (Argentina, Brazil, Malaysia and Venezuela), supporting 2,000+ WS in 9 countries. Monitoring 1,000 Tickets request pm on ITSM. Responsible for Tier 1/2 support for Corporate Infrastructure, Communications (CISCO), VC (CISCO-POLYCOM), MPLS Network. Managing ITSM ARANDA Soft, ITIL Based. Procedures and Associated Policies. SLA compliance. Global IT Assets. CMDB. Inventory. Monitoring and Reporting.

Managing national IT infrastructure for 170+ workstations and Small-sized DC. Support for 7 operating bases inside national oil refineries. ICT outsourced contract: Oracle, Redline (ERP), Astor Tango (HR), Tiemposoft (ERP), Siemens. Internal SW developments: Accounting processes control, HR w/biometric clock marking, customization ERP modules (CO, MM, FI) , Intranet, On-line Integrated system plan for Safety, Quality & Environmental division.