- Data Analysis and Reporting: Use Power BI to design, develop, and maintain interactive dashboards and reports that provide actionable insights into sales and marketing performance.- ETL Processes: Implement and manage ETL processes to ensure data integrity and accuracy in Power BI reports.- Business Intelligence: Analyze business trends and performance metrics using Power BI to inform strategic decisions and improve marketing effectiveness.- Data Modeling: Develop and optimize data models within Power BI to ensure efficient data processing and accurate reporting.- Collaboration: Work closely with cross-functional teams to gather requirements, develop data solutions, and ensure data-driven decision-making across the organization.

- Analyzed and optimized retail processes.- Developed and implemented process improvements.- Collaborated with cross-functional teams to enhance efficiency.

- Delivered customer service and sales support.- Managed front-office and back-office processes.- Trained new store assistants.- Handled customer complaints effectively.