Ricardo Montes Email and Phone Number

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As Tech Support Manager had the opportunity to create a solid technical team (64 people). Engineering LAB in charge of units with a high complex analysis, creation of documentation that help production on faster solutions. Failure Analysis Cell, takes care of all the backend rejects and create documents to give feedback to the production cells. Have a group of engineers that take care of the NPIs. Warranty cell creation, who takes care of all the returned units.Contec Holdings is the… Show more As Tech Support Manager had the opportunity to create a solid technical team (64 people). Engineering LAB in charge of units with a high complex analysis, creation of documentation that help production on faster solutions. Failure Analysis Cell, takes care of all the backend rejects and create documents to give feedback to the production cells. Have a group of engineers that take care of the NPIs. Warranty cell creation, who takes care of all the returned units.Contec Holdings is the world’s leading consumer premise equipment repair company providing services to the broadband industry. Whether it is digital cable set-tops, VoIP modems, data modems or satellite receivers, we repair millions of units annually. Our quality levels are exceptional, and as a result, we have become authorized warranty repair centers for all of the major set-top manufacturers Show less

Highly accomplished Technical Service Manager with “maquiladora” experience using in-depth technical and business process knowledge to implement Information Technology solutions that enhance efficiency and productivity. Proven track record in Lean and World Class Manufacturing systems implementation. Extensive experience managing simultaneous projects, conducting strategic planning, managing IT services and leading projects teams of employees, contractors, consultants and vendors. Strong… Show more Highly accomplished Technical Service Manager with “maquiladora” experience using in-depth technical and business process knowledge to implement Information Technology solutions that enhance efficiency and productivity. Proven track record in Lean and World Class Manufacturing systems implementation. Extensive experience managing simultaneous projects, conducting strategic planning, managing IT services and leading projects teams of employees, contractors, consultants and vendors. Strong leadership, analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives. Show less

As Tech Support Manager had the opportunity to create a solid technical team (64 people). Engineering LAB in charge of units with a high complex analysis, creation of documentation that helps production on faster solutions. Failure Analysis Cell, takes care of all the backend rejects and create documents to give feedback to the production cells. Have a group of engineers that take care of the NPIs. Warranty cell creation, which takes care of all the returned units.

Provided technical guidance as a Helpdesk Team Lead to 13 technicians on service and support to three companies. Achieved standardization of 1200 end-user computers.Operated as a part of the Applications Group for one year, and was part of the core team on implementing SAP as the business system of choice.