Helpdesk Technician
CurrentProviding application support for the PHC ERP system, ensuring reliable performance, issue resolution, and user assistance;Overseeing the end-to-end management of complex software implementation projects and development processes, including requirements analysis, functional testing, deployment, and client training/demonstrations;Executing functional testing of custom solutions and integrations between the PHC ERP system and external platforms, including Android… Show more Providing application support for the PHC ERP system, ensuring reliable performance, issue resolution, and user assistance;Overseeing the end-to-end management of complex software implementation projects and development processes, including requirements analysis, functional testing, deployment, and client training/demonstrations;Executing functional testing of custom solutions and integrations between the PHC ERP system and external platforms, including Android applications;Delivering technical support for Microsoft 365 applications, focusing on Outlook troubleshooting and optimization; Show less