Ricardo Narvaez

Ricardo Narvaez Email and Phone Number

VP Sales and Service | MBA from IPADE @ InverCap Afore
monterrey, nuevo leon, mexico
Ricardo Narvaez's Location
Monterrey, Nuevo León, Mexico, Mexico
Ricardo Narvaez's Contact Details

Ricardo Narvaez personal email

About Ricardo Narvaez

With a strategic vision honed over years at InverCap Afore, my role encompasses steering the Sales and Service strategy with a focus on CRM, business intelligence, and customer service across multiple channels. Our team has successfully grown a nationwide salesforce of approximately 2,600 representatives and 300 service agents, demonstrating our robust capability in market expansion and operations management.At the helm of developing and executing retention and loyalty programs, we have cultivated a culture that prioritizes customer experience. This dedication has enabled us to enhance business relationships and foster a customer-centric environment. Through strategic leadership and a commitment to results, we aim to consistently surpass organizational goals within this dynamic financial landscape.

Ricardo Narvaez's Current Company Details
InverCap Afore

Invercap Afore

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VP Sales and Service | MBA from IPADE
monterrey, nuevo leon, mexico
Website:
invercap.mx
Employees:
2115
Ricardo Narvaez Work Experience Details
  • Invercap Afore
    Vp Sales And Service
    Invercap Afore Sep 2017 - Present
    Monterrey Area, Mexico
    In charge of the Sales and Service strategy. CRM, business intelligence, marketing, and customer service in Branches, Contact Center, online and remote channels.Responsible for the sales strategy with around 2,600 salesforce representatives with a nationwide presence.
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  • Invercap Afore
    Vp Customer Service And Retention
    Invercap Afore Apr 2014 - Sep 2017
    Mexico
    Responsible for the Customer Experience strategy of the group (Service, retention, loyalty and increased business with customers). In charge of managing the direct and remote channels such as the Contact Center, Branches & Electronic channels.
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  • Scotiabank
    Retail Banking Segments Director
    Scotiabank Jan 2013 - Mar 2014
    Mexico City
    In charge of the retail banking segments strategy definition, development and implementation across the business lines & channels. Launch of the Premium Banking value proposition in the group aiming for the mass affluent customers. Definition of the the Preferred, Personal and Base segments to cover the full retail banking business.
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  • Scotiabank
    Crm Director
    Scotiabank Oct 2009 - Jan 2013
    Mexico City
    Responsible for the direct marketing, cross sell, up-sell, retention and loyalty strategy of the group. Customer analytics, segmentation & targeting. Previously in charge of e-banking & the ATM network.
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  • Grupo Salinas
    Crm And Marketing Director Seguros Azteca, Afore Azteca, Extended Warranties
    Grupo Salinas Apr 2007 - Oct 2009
    Mexico
    CRM & Marketing Director for insurance, pensions, extended warranties, and post sales retail service. End to end customer experience, marketing support to business lines and sales teams.
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  • Novartis
    Crm Manager
    Novartis Nov 2004 - Apr 2007
    Mexico
    Responsible for the design and implementation of the CRM strategy for patients, physicians and sales force. Customer analytics and metrics. Tools, processes and Customer Centric Culture.
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  • Hsbc
    Customer Care Subdirector
    Hsbc May 2001 - Oct 2004
    Mexico
    Customer care strategy & service of the bank with 3.2 Million calls per month in 12 Service Units with 650+ agents. Supporting all the segments and business lines (Retail, SME's, Corporate, Help desks, Claims, Internet Banking, etc.).
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  • Mzm
    Industrial Design
    Mzm 1996 - 1998
    Mexico
    Merchandising, Trade Marketing & Category Management for consumer products. Design and development of POP displays for major retailers.

Ricardo Narvaez Skills

Crm Strategy Marketing Strategy Direct Marketing Customer Experience Management Strategic Planning Customer Retention Business Analysis Banking Negotiation Marketing Customer Satisfaction Segmentation Customer Service Product Management Analytics Project Management Business Development Cross Functional Team Leadership Call Center Retail Banking Retail Marketing Communications Product Development Digital Marketing Customer Relationship Management Customer Analysis Credit Cards Multi Channel Marketing Call Centers Sales

Ricardo Narvaez Education Details

Frequently Asked Questions about Ricardo Narvaez

What company does Ricardo Narvaez work for?

Ricardo Narvaez works for Invercap Afore

What is Ricardo Narvaez's role at the current company?

Ricardo Narvaez's current role is VP Sales and Service | MBA from IPADE.

What is Ricardo Narvaez's email address?

Ricardo Narvaez's email address is rn****@****ail.com

What schools did Ricardo Narvaez attend?

Ricardo Narvaez attended Ipade, Rsm Erasmus University, Universidad Iberoamericana, Ciudad De México, Universidad Iberoamericana, Ciudad De México.

What are some of Ricardo Narvaez's interests?

Ricardo Narvaez has interest in Children, Education.

What skills is Ricardo Narvaez known for?

Ricardo Narvaez has skills like Crm, Strategy, Marketing Strategy, Direct Marketing, Customer Experience, Management, Strategic Planning, Customer Retention, Business Analysis, Banking, Negotiation, Marketing.

Who are Ricardo Narvaez's colleagues?

Ricardo Narvaez's colleagues are Mike Tava, Ana Martinez, Mary Fuentes, Leticia Salazar, Berenice Perez R, Mayte Arguelles, Ortega Tamay.

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