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Ricardo Narvaez is listed as VP Sales and Service | MBA from IPADE at InverCap Afore, a company with 2115 employees, based in Monterrey, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Ricardo Narvaez.
Ricardo Narvaez previously worked as VP Sales and Service at Invercap Afore and VP Customer Service and Retention at Invercap Afore. Ricardo Narvaez holds Mba, Business Administration, Master'S Degree Title from Ipade.
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With a strategic vision honed over years at InverCap Afore, my role encompasses steering the Sales and Service strategy with a focus on CRM, business intelligence, and customer service across multiple channels. Our team has successfully grown a nationwide salesforce of approximately 2,600 representatives and 300 service agents, demonstrating our robust capability in market expansion and operations management.At the helm of developing and executing retention and loyalty programs, we have cultivated a culture that prioritizes customer experience. This dedication has enabled us to enhance business relationships and foster a customer-centric environment. Through strategic leadership and a commitment to results, we aim to consistently surpass organizational goals within this dynamic financial landscape.
Listed skills include Crm, Strategy, Marketing Strategy, Direct Marketing, and 28 others.
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A career timeline built from the work history available for this profile.
Monterrey Area, Mexico
In charge of the Sales and Service strategy. CRM, business intelligence, marketing, and customer service in Branches, Contact Center, online and remote channels.Responsible for the sales strategy with around 2,600 salesforce representatives with a nationwide presence.
Mexico
Responsible for the Customer Experience strategy of the group (Service, retention, loyalty and increased business with customers). In charge of managing the direct and remote channels such as the Contact Center, Branches & Electronic channels.
Mexico City
In charge of the retail banking segments strategy definition, development and implementation across the business lines & channels. Launch of the Premium Banking value proposition in the group aiming for the mass affluent customers. Definition of the the Preferred, Personal and Base segments to cover the full retail banking business.
Mexico City
Responsible for the direct marketing, cross sell, up-sell, retention and loyalty strategy of the group. Customer analytics, segmentation & targeting. Previously in charge of e-banking & the ATM network.
Mexico
CRM & Marketing Director for insurance, pensions, extended warranties, and post sales retail service. End to end customer experience, marketing support to business lines and sales teams.
Mexico
Responsible for the design and implementation of the CRM strategy for patients, physicians and sales force. Customer analytics and metrics. Tools, processes and Customer Centric Culture.
Mexico
Customer care strategy & service of the bank with 3.2 Million calls per month in 12 Service Units with 650+ agents. Supporting all the segments and business lines (Retail, SME's, Corporate, Help desks, Claims, Internet Banking, etc.).
Mexico
Merchandising, Trade Marketing & Category Management for consumer products. Design and development of POP displays for major retailers.
Other employees you can reach at invercap.mx. View company contacts for 2115 employees →
Isidro Aguirre Maldonado
Colleague at Invercap AforeMexico, Mexico
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AP
Alfredo Pérez
Colleague at Invercap AforeVeracruz, Mexico, Mexico
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JL
Jose Luis Cedillo Reyes
Colleague at Invercap AforeReynosa, Tamaulipas, Mexico, Mexico
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MR
Mireya Rios Quinata
Colleague at Invercap AforeMexico, Mexico
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CO
Carlos Obeso Tapia
Colleague at Invercap AforeCiudad Obregón, Sonora, Mexico, Mexico
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AD
Atracción De Talento Invercap
Colleague at Invercap AforeTlalnepantla, México, Mexico, Mexico
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CA
Carolina Acosta
Colleague at Invercap AforeMorelia, Michoacán, Mexico, Mexico
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JR
Joel Rdz
Colleague at Invercap AforeMexico City, Mexico, Mexico
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LH
Lluvia Hernandez Guillen
Colleague at Invercap AforeChihuahua, Mexico, Mexico
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LG
Lilia Gutierrez
Colleague at Invercap AforeAcapulco, Guerrero, Mexico, Mexico
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Graduated with academic excellence
Quick answers generated from the profile data available on this page.
Ricardo Narvaez works for InverCap Afore.
Ricardo Narvaez is listed as VP Sales and Service | MBA from IPADE at InverCap Afore.
Ricardo Narvaez is based in Monterrey, Nuevo León, Mexico while working with InverCap Afore.
Ricardo Narvaez has worked for Invercap Afore, Scotiabank, Grupo Salinas, Novartis, and Hsbc.
Ricardo Narvaez's colleagues at InverCap Afore include Isidro Aguirre Maldonado, Alfredo Pérez, Jose Luis Cedillo Reyes, Mireya Rios Quinata, and Carlos Obeso Tapia.
You can use AeroLeads to view verified contact signals for Ricardo Narvaez at InverCap Afore, including work email, phone, and LinkedIn data when available.
Ricardo Narvaez holds Mba, Business Administration, Master'S Degree Title from Ipade.
Ricardo Narvaez is listed with skills including Crm, Strategy, Marketing Strategy, Direct Marketing, Customer Experience, Management, Strategic Planning, and Customer Retention.
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