Ricardo Oliveto Fronza Email & Phone Number

North Vancouver, British Columbia, Canada

- Delivery scheduler for materials, tools and general supplies. - General office processes support such as quotes, tracking (hours/tools), analysis.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Kitchen Leader/Coach helping Sous Chefs in the work shift focusin on:- Food quality- Workplace Organization- Lead the shift regarding kitchen activities- Ensure and maintain the cleanliness of the kitchen by delegating the necessary tasks- Closing the kitchen ensuring the organization, cleanliness, stock and status of equipment after working day in all.

Vancouver, Canada Area

- Promoted from the recruiting sector (dish washer) to line cook;- Responsible for the preparation of dishes in the appetizers sector in the kitchen;- Team work;- Productivity and efficiency in the preparation of the dishes within the specified time;- Caring for hygiene, cleaning, food safety and organization in the work sector;- Closing kitchen knowledge.

Vancouver, Canada Area

First contact in the food and beverage industry, related to the customer service course being hired in the recruit area as dish washer. Cleaning and organizing all the kitchen utensils in the restaurant in closing period, having as a priority understanding of the internal processes of the restaurant.

Curitiba, Paraná, Brazil

Product owner at SAT.- Organization, planning, refinement and detailing of the SAT product development backlog- Conducting product development sprint planning meetings- Prioritization of development demands relating customer needs and gains with internal interests, maximizing product value- Support the development area as a source of product information.

Curitiba, Paraná, Brazil

Back to Vancouver (Canada) and working (home office) as a specialist in SAT systems.- Design and process improvement with the customer using SAT technologies and systems;- Restructuring of internal SAT processes related to customer support, relationships, call handling and customer satisfaction;- Training, qualification and multiplication of knowledge.

Curitiba, Paraná, Brazil

Leader of the support and relationship team at SAT Soluções em Tecnologia.- Responsible for field teams and clients support.- Design and process improvement with the customer using SAT technologies and systems.- Implementation of technologies with the customer with training and assisted operation.- Restructuring of internal SAT processes related to.

Brazil

- Productivity solutions and continuous improvement aiming at improving the customer's internal processes using the available SAT systems and / or discussing new product possibilities in line with the customer's needs;- Monitoring of SAT company products with customers;- Focus on customer satisfaction with the products offered by the company SAT.

Curitiba, Brazil

- Analysis and management presentations;- Productivity monitoring;- Follow-up of area action plans and indicators;- Multiplier of internal process knowledge;- Budget management;

Curitiba E Região, Brasil

- Assistance in monitoring the management of corrective / preventive maintenance of locomotives;- Monitoring budget and goals in the area;- Assistance in the planning of daily activities;- Analysis of the standard maintenance checklist.

Service Excellence For Business, Customer Service Support/Call Center/Teleservice Operation

- Customer Service Skills - Canadian Workplace Essentials - Food & Beverage Service - Event Planning - Sales Fundamentals - Front Desk.

Mechanical Engineering

- Bachelor of Mechanical Engineering